Client Services

6 days ago

Bodakdev Ahmedabad Gujarat, India Litmus Branding Full time

Litmus branding Pvt. Ltd. is 23 year old branding, marketing, advertising company based in Ahmedabad, currently hiring for Client Services executive.

**Overview**:

- Taking complete accountability for assigned clients.
- Managing projects of multiple nature - Retainers, Websites, other Ad Hoc Projects.
- The responsibilities include, but are not limited to
- Deliverables or Results Committed to a client.
- Effective transfer of objective brief from the client to the team members & vice versa.
- Overall health of project & its retention, whenever required.
- Help to maintain the topline & bottom line decided by the organization, for every project.
- Receipt of timely payments
- New Business from existing clients.

**Client & Team Liaisoning**
- Communicate effectively & educating clients to understand their actual needs
- Providing the brief to designated team members assigned by the HODs.
- Uploading & managing all necessary tasks on CRM & project management platforms.
- Setting up project timelines, and ensuring timely deliverables.
- Ensuring high client satisfaction index.

**Communication Strategies**
- Research and analysis for the projects or projects, along with documentation of the research data.
- Developing brief document based on the SOP for project assignment & execution.
- Developing communication strategies based on client brief, industry segment, product/service USP, competition

analysis.

**Presentation Development**
- Development of presentations for new strategies, upsell/cross sell objectives to existing clients.
- Development of presentations for research & analysis done for particular project or project objectives.

We love your company.

**Follow-Ups**
- Project deadlines
- Social Media Calendars
- Payments

**Project Health Management, Reporting & Retention**
- Maintain health of overall project, or project based on the commitments made to the client
- Timeliness & Deliverables
- Results
- Review/Feedback & Implementation
- Retention of projects
- Weekly and monthly reporting with HODs on multiple factors such as, but not limited to
- Review as per role task document
- Current & Upcoming deliverables & deadlines
- Completed deliverables
- Challenges, Missed Deadlines & Client feedback/complaints

Skill:

- Fluency in English
- Presentation Skills
- Rapport Building & Persuasion Skills
- Selling & Negotiation Skills
- Listening & Questioning Skills
- Team Building & People Management SkillsSkillsCompetenciesParticulars
- In depth knowledge of offline & online branding & advertising processes,case studies, fundamentals, and channels.
- Digital Marketing processes, case studies, fundamentals, and channels.( SMO, SMM, SEO, SEM)
- Website design & development processes, case studies, fundamentals, &platforms.
- Content development fundamentals, processes, & case studies.
- Fundamentals of Designing theories - CMYK/Pantone/RGB, Sizing formats,printing formats, identity & guideliness.
- In depth knowledge of all the services offered by the agency.Knowledge

Qualifications: Master's Degree

Experience: 0-3 Years

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,866.41 - ₹35,000.00 per month

**Experience**:

- Client servicing: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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