Call Centre Representative

2 weeks ago

Shaikpet Hyderabad Telangana, India ReleasePoint Full time

**Overview**:
The Call Center Representative is responsible for: contacting, following up with and retrieving medical records from but not limited to individual physicians, medical groups, and hospitals.

***Roles & Requirements***:

- Organizational and time-management skills.
- Willing to work in night shift and should be flexible to changes.
- Should posses’ excellent communication skills and knowledge of phone handling etiquettes.
- An Individual who is accountable for his/her actions and learn from mistakes and be open to learning.
- This is a full-time work from office role in Hyderabad.
- Should be willing to travel to work on their own.

**Requirements**:

- Handle a high volume of continuous telephone calls and gather needed information. Perform multiple tasks simultaneously.
- Make written entries of call notes efficiently and according to quality guidelines. Method of call transmission may be outbound or inbound.
- Should clear internal training certification for taking calls post training, failing which employee would be separated.
- To meet all designed performance metrics on a daily/weekly/monthly basis.
- Work closely with the entire team to pass on regular updates and ideas which makes work simpler.
- Maintain a high level of customer service skills. Always present a friendly and professional demeanor.
- Maintain high attendance standards.
- Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance policy.
- Accurately and promptly communicate to Operations Team Lead, any issues that may impact achieving assigned production goals.
- Display excellent verbal and written English language skills, particularly strong business writing skills.

***Qualifications**:

- Graduation (BA, BBA, BCOM. BSc, BPharm). Fresh Graduates are welcome to apply.
- Knowledge of MS office tools will be an added advantage.

**Benefits**:

- An open work culture.
- Employee Friendly policies.
- Competitive and collaborative work environment.
- Group Medical Insurance
- Group Personal Accident Insurance.

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