Telecaller

7 days ago

Shastri Nagar Jaipur Rajasthan, India Pratap IVF Full time

**Location**: Jaipur

**Department**:Front Office / Patient Coordination

**Employment Type**: Full-Time

**About Us**

Pratap IVF is a leading IVF and fertility hospital dedicated to providing personalized, compassionate, and effective fertility treatments. With advanced technology and a team of experienced professionals, we support patients on their journey to parenthood with utmost care and integrity.

**Role Overview**

**Key Responsibilities**
- Handle inbound and outbound calls professionally and empathetically.
- Educate and inform callers about IVF treatments, procedures, and hospital services.
- Schedule appointments, consultations, and follow-ups with doctors and specialists.
- Maintain and update patient records accurately in the system.
- Follow up with leads and inquiries in a timely manner to convert them into visits.
- Address patient queries, concerns, and escalate issues when needed.
- Coordinate with internal departments to ensure a smooth patient experience.
- Meet daily/weekly/monthly targets for call volume and conversions.

**Key Requirements**
- Minimum 1 year of experience in telecalling or front office role, preferably in the healthcare or fertility sector.
- Excellent communication skills in English and regional languages.
- Basic computer proficiency (MS Office, CRM systems).
- Pleasant personality, patient-centric approach, and strong interpersonal skills.
- Ability to handle sensitive information with confidentiality and compassion.

**Preferred Qualifications**
- Prior experience in an IVF or multi-specialty hospital is an advantage.
- Bachelor’s degree preferred.

**Job Types**: Full-time, Permanent

Work Location: In person

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