Front Office Assistant

1 day ago

Akshayanagar Bengaluru Karnataka, India Soundkraft Full time

Soundkraft is a premier institution dedicated to fostering musical talent and providing high-quality music education. We offer a range of programs for students of all ages and skill levels, and we are committed to creating an inspiring and supportive environment for both students and staff.

**Job Overview**: The Front Office Executive is the first point of contact for students, parents, and visitors. This role is essential in ensuring a positive experience for everyone who interacts with the academy. The Front Office Executive will manage day-to-day administrative tasks, provide excellent customer service, and support the smooth operation of the academy.

**Key Responsibilities**:

- **Customer Service**:

- Greet and assist students, parents, and visitors in a friendly and professional manner.
- Address and resolve any concerns or issues promptly and effectively.
- **Administrative Support**:

- Manage front desk operations, including answering phones, scheduling appointments, and maintaining a clean and organized reception area.
- Assist with student registrations, admissions, and record-keeping.
- Prepare and distribute informational materials and updates to students and parents.
- **Scheduling and Coordination**:

- Coordinate and manage the scheduling of classes, rooms, and events.
- Support faculty and staff with administrative tasks related to their schedules and class preparations.
- **Financial Management**:

- Process payments, including tuition fees, and maintain accurate records of transactions.
- Assist with invoicing and financial documentation as needed.
- **Communication**:

- Maintain effective communication channels between the academy’s administration, faculty, students, and parents.
- Handle correspondence, including drafting and sending out notices, reminders, and updates.
- **Event Support**:

- Assist with the planning and execution of academy events, such as recitals, concerts, and workshops.
- Coordinate event logistics and manage on-site activities.
- **General Office Duties**:

- Perform general clerical tasks, including filing, data entry, and maintaining office supplies.
- Assist with maintaining the academy’s database and ensuring accurate and up-to-date information.

**Qualifications**:

- Diploma, Degree or equivalent; additional education or certification in office administration is a plus.
- Proven experience in a front office or administrative role, preferably in an educational or music-related setting.
- Strong interpersonal and communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (phones, printers, etc.).
- Excellent organizational skills and the ability to manage multiple tasks efficiently.
- A passion for music and a basic understanding of music education is an advantage.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 2 years (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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