Client Service Officer
3 days ago
Role Summary
We are seeking a proactive and personable Client Relationship Executive to serve as the key link between
customer-facing or client-servicing role, with a strong commitment to relationship management,
communication, and technical coordination.
Key Responsibilities
Onboarding & Coordination
- Conduct orientation sessions for school coordinators and students on program processes
- Collect coordinator and student details; generate and share login credentials
- Schedule and coordinate launch dates for school projects
- Provide basic technical support on platform access and usage
Relationship Management
- Share the academic term calendar of projects/events with partner schools
- Maintain weekly communication with school coordinators to track progress
- Visit assigned schools regularly to build rapport and ensure smooth program execution
- Document all communications and share relevant updates with internal teams
Reporting & Monitoring
- Prepare and share project progress reports with assigned schools
- Maintain weekly trackers and dashboards to monitor engagement and completion
- Share attendance data from special events and webinars
- Update monthly activity highlights and plan for upcoming initiatives
Key Skills & Requirements
Experience
- Minimum 1 year of experience in a customer service, client servicing, or relationship
management role
- Previous experience in EdTech or education-focused organizations is a plus
Technical Proficiency
- Basic troubleshooting for common IT/platform issues
- Familiarity with Learning Management Systems (LMS) is advantageous
- Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS)
- Experience using customer support tools like Freshdesk, Zendesk, etc.
Communication & Soft Skills
- Excellent verbal and written communication
- Active listening, empathy, and problem-solving mindset
- Ability to handle client concerns professionally and confidently
- Multilingual abilities are a plus
Product Knowledge
- Quick learner with an eagerness to understand and explain the company’s platform, products, and services
- Ability to guide users through onboarding, feature usage, and troubleshooting
This role is ideal for someone passionate about education, capable of managing multiple responsibilities, and committed to delivering exceptional client support.
Pay: ₹400,000.00 - ₹450,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Minimum 1 year of experience in a customer service, client servicing, or relationship
management role
- Do you have previous experience in EdTech or education-focused organizations?
Willingness to travel:
- 50% (required)
Work Location: In person
Application Deadline: 06/07/2025
Expected Start Date: 07/07/2025
-
Client Service Officer
1 week ago
Chennai, Tamil Nadu, India Citi Full timeThe Client Service Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...
-
Client Service Officer
7 days ago
Chennai, Tamil Nadu, India Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...
-
Client Service Coordinator
2 weeks ago
Coimbatore, Tamil Nadu, India Client of SANUMAS Solutions Full time**Client**: PCB Manufacturers **Location**: NSN Palayam, Coimbatore, Tamil Nadu **Job Type**: Full-time **Shift**: Day **Title**: **Service Coordinator - Female** **Education**: Any **Work Experience**: 1+ yrs **Salary**: From ₹15,000 pm + ANNUAL BONUS **Skills**: 1. **Should be Fluent in HINDI Language** **2. Should be able to speak and...
-
Client Coordinator
1 week ago
Chennai, Tamil Nadu, India BlueBase Softwares service Private Limited Full time**Job Summary**: We are seeking a motivated and organized **Client Coordinator** to join our team. In this role, you will be the key point of contact between our company and clients, ensuring smooth communication and timely project delivery. This position is ideal for individuals with 0 to 1 year of experience in client management or customer service who are...
-
Client Service Officer
2 weeks ago
Mylapore, Chennai, Tamil Nadu, India Mediscan system Full timeKey responsibilities - Problem resolution: Address and resolve client complaints, service issues, and payment discrepancies in a timely and professional manner. - Relationship building: Foster strong, positive relationships with clients, which may involve follow-up calls or visits to maintain satisfaction and loyalty. - Internal collaboration: Work with...
-
Client Service Specialist
6 days ago
Chennai, Tamil Nadu, India Crane Worldwide Logistics Full timeDescription Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client s logistics challenges Essential Job Functions Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins destinations...
-
Client Service Executive
2 weeks ago
Chennai, Tamil Nadu, India Digispoc Technology Pvt. Ltd. Full time**Company Description** Digispoc Technology Private Limited is an IT services and products provider operating in the Healthcare, FinTech, and Edu-Tech Services sectors. Our solutions are tailored to our clients' specific needs, helping them establish strong footing in the ever-changing global economy. Our experts have years of industry experience, allowing...
-
Client Servicing Intern
2 weeks ago
Chennai, Tamil Nadu, India Triedge Solutions Full timePosition : Client Servicing Intern **JOB ROLE**: - Client Servicing Intern Responsibilities : ? Assist in managing client accounts and maintaining strong client relationships ? Coordinate with internal teams to ensure timely delivery of services ? Handle client inquiries and resolve issues promptly ? Prepare client reports and presentations ? Support the...
-
Client Servicing Executive
1 week ago
Chennai, Tamil Nadu, India Birth Marque | Branding Company Full timeWe are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients. As a Client Servicing Executive, you should own...
-
Client Service Representative
1 day ago
Chennai, Tamil Nadu, India AGS HEALTH PRIVATE LIMITED Full timeA Client Service Representative is the frontline professional who interacts with clients to address inquiries, resolve concerns, and ensure smooth communication between the client and the company. This role requires excellent interpersonal skills, attention to detail, and a customer-focused mindset. Key Responsibilities: - Provide accurate information...