Client Service Officer

3 days ago


Chennai Tamil Nadu, India Citruss Full time

Role Summary

We are seeking a proactive and personable Client Relationship Executive to serve as the key link between

customer-facing or client-servicing role, with a strong commitment to relationship management,

communication, and technical coordination.

Key Responsibilities

Onboarding & Coordination
- Conduct orientation sessions for school coordinators and students on program processes
- Collect coordinator and student details; generate and share login credentials
- Schedule and coordinate launch dates for school projects
- Provide basic technical support on platform access and usage

Relationship Management
- Share the academic term calendar of projects/events with partner schools
- Maintain weekly communication with school coordinators to track progress
- Visit assigned schools regularly to build rapport and ensure smooth program execution
- Document all communications and share relevant updates with internal teams

Reporting & Monitoring
- Prepare and share project progress reports with assigned schools
- Maintain weekly trackers and dashboards to monitor engagement and completion
- Share attendance data from special events and webinars
- Update monthly activity highlights and plan for upcoming initiatives

Key Skills & Requirements

Experience
- Minimum 1 year of experience in a customer service, client servicing, or relationship

management role
- Previous experience in EdTech or education-focused organizations is a plus

Technical Proficiency
- Basic troubleshooting for common IT/platform issues
- Familiarity with Learning Management Systems (LMS) is advantageous
- Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS)
- Experience using customer support tools like Freshdesk, Zendesk, etc.

Communication & Soft Skills
- Excellent verbal and written communication
- Active listening, empathy, and problem-solving mindset
- Ability to handle client concerns professionally and confidently
- Multilingual abilities are a plus

Product Knowledge
- Quick learner with an eagerness to understand and explain the company’s platform, products, and services
- Ability to guide users through onboarding, feature usage, and troubleshooting

This role is ideal for someone passionate about education, capable of managing multiple responsibilities, and committed to delivering exceptional client support.

Pay: ₹400,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Minimum 1 year of experience in a customer service, client servicing, or relationship

management role
- Do you have previous experience in EdTech or education-focused organizations?

Willingness to travel:

- 50% (required)

Work Location: In person

Application Deadline: 06/07/2025
Expected Start Date: 07/07/2025



  • Chennai, Tamil Nadu, India Citi Full time

    The Client Service Officer is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...


  • Chennai, Tamil Nadu, India Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...


  • Coimbatore, Tamil Nadu, India Client of SANUMAS Solutions Full time

    **Client**: PCB Manufacturers **Location**: NSN Palayam, Coimbatore, Tamil Nadu **Job Type**: Full-time **Shift**: Day **Title**: **Service Coordinator - Female** **Education**: Any **Work Experience**: 1+ yrs **Salary**: From ₹15,000 pm + ANNUAL BONUS **Skills**: 1. **Should be Fluent in HINDI Language** **2. Should be able to speak and...

  • Client Coordinator

    1 week ago


    Chennai, Tamil Nadu, India BlueBase Softwares service Private Limited Full time

    **Job Summary**: We are seeking a motivated and organized **Client Coordinator** to join our team. In this role, you will be the key point of contact between our company and clients, ensuring smooth communication and timely project delivery. This position is ideal for individuals with 0 to 1 year of experience in client management or customer service who are...


  • Mylapore, Chennai, Tamil Nadu, India Mediscan system Full time

    Key responsibilities - Problem resolution: Address and resolve client complaints, service issues, and payment discrepancies in a timely and professional manner. - Relationship building: Foster strong, positive relationships with clients, which may involve follow-up calls or visits to maintain satisfaction and loyalty. - Internal collaboration: Work with...


  • Chennai, Tamil Nadu, India Crane Worldwide Logistics Full time

    Description Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client s logistics challenges Essential Job Functions Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins destinations...


  • Chennai, Tamil Nadu, India Digispoc Technology Pvt. Ltd. Full time

    **Company Description** Digispoc Technology Private Limited is an IT services and products provider operating in the Healthcare, FinTech, and Edu-Tech Services sectors. Our solutions are tailored to our clients' specific needs, helping them establish strong footing in the ever-changing global economy. Our experts have years of industry experience, allowing...


  • Chennai, Tamil Nadu, India Triedge Solutions Full time

    Position : Client Servicing Intern **JOB ROLE**: - Client Servicing Intern Responsibilities : ? Assist in managing client accounts and maintaining strong client relationships ? Coordinate with internal teams to ensure timely delivery of services ? Handle client inquiries and resolve issues promptly ? Prepare client reports and presentations ? Support the...


  • Chennai, Tamil Nadu, India Birth Marque | Branding Company Full time

    We are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients. As a Client Servicing Executive, you should own...


  • Chennai, Tamil Nadu, India AGS HEALTH PRIVATE LIMITED Full time

    A Client Service Representative is the frontline professional who interacts with clients to address inquiries, resolve concerns, and ensure smooth communication between the client and the company. This role requires excellent interpersonal skills, attention to detail, and a customer-focused mindset. Key Responsibilities: - Provide accurate information...