Backup Solutions Strategist

Backup Solutions Strategist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

**Who We Are**:
**HPE Services** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

**What you’ll do**:
**Responsibilities will include**:

- Experience in managing minimum 2 of Storage like 3PAR, Nimble, Alletra, Netapp at L2/L3 level
- Experience in Veeam, Zerto, CommVault, Data Protector, Rubrik, Cohesity, Vmware
- Troubleshoot problems with deployed Storage or SAN at solution level and should have good experience support large complex setup.
- Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical.
- Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future.
- Since admin access and passwords or keys or various clients would be with L3 engineer. He/She is expected to keep confidential data securely and not disclose any private information to outsiders.
- Ability to automate tasks with programming (Shell scripting) or configuration management tools (Ansilbe, puppet), etc. is preferred.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
- Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
- Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

**What you need to bring**:
**_Education and Experience Required: _**
- Minimum 7 + Years of experience in BURA and OEM SAN and Storage administration.
- Should have knowledge on automation and Software defined storage.
- BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
- Industry Standard SAN and Storage certification
- Industry standard backup tool certifications
- ITIL Certified

**_ Knowledge and Skills: _**

**Technical Skills**:

- L3/SME level experience in installing, configuring, troubleshooting and Administration of HPE storage - 3PAR, Nimble, MSA, etc
- L2/L3 level experience in managing OEM Storage like EMC, Netapp is additional advantage.
- L2/L3 level experience in managing Veeam, Zerto, CommVault, Data Protector, Rubrik, Cohesity, Vmware, Hyper Converged Infra.
- Good knowledge on Clustering and High Availability
- Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment.
- Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking

**Business Skills**:

- Demonstrate strong written and verbal communication skills
- Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
- Experience in interacting/Supporting Level 1 Support teams and customers
- Must be a team player and show ability and willingness to motivate and support other engineers

**Additional Skills**:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

**What We Can Offer You**:
**Health & Wellbeing**

We strive to provide our team members and their loved ones with a compr