Customer Care

1 week ago

Gwalior, India Math Quotient Full time

**Job description**

We are looking for a Customer Care Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Care Executive will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

**Responsibilities**:

- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.

**Requirements**:

- A bachelor’s degree in Administration or related field.
- Excellent interpersonal and communication skills.
- A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction.

**Company Profile**:
**Math Quotient**
Founded by Himanshu Jain, an IITian from IIT Delhi.
MQ is the best Math Training & Testing Institute in Dubai, UAE. Within a few months of training, MQ students are scoring 90% and above in their school exams.
What makes MQ unique is its philosophy. MQ believes: there is nothing such as 'bad student' instead it's always 'bad teaching'.

**Other Information**:
**Schedule**:

- Day Shift

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91
+919098929700

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