Customer Success Partner Advisor

4 days ago

Bengaluru Karnataka, India SAP Group Full time

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**e help the world run better A**

t SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you’ll do**
The Customer Success Manager - HCM proactively engages with an assigned portfolio of less complex customers achieve business outcomes by supporting the customer’s executives within a customer’s buying center. This is done with the close support of manager/peers to drive mutual success across the Customer Value Journey. With the oversight from management, the CSM has supportive responsibility for assuring the continuity of the customer’s cloud subscription-based solutions and maximizing their usage at the product level.

**What you bring**
Customer Success:
Supportive responsibility for customer’s success with SAP cloud subscription solutions with a given Domain or scope of assignment Supports execution of LoB/Buying Center level Relationship Assessments.
Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP)
Engagement & Coordination:
Supports coordination of success resources across SAP to accomplish customer's desired outcomes.
Regular cadences to execute the OSPs
Consumption & Commercials:
Supports monitoring LoB(s) adoption / consumption and documents business impact
Experience & Language Requirements:
7 - 15 years of experience in the areas like SaaS or Cloud Solutions experience with HCM experience as plus
Managing customer engagements including commercial experience
Excellent verbal and non-verbal communication skills
Excellent analytical skills

**Meet your team**

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The HXM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon attributes such as collaboration, mutual trust, open communication, inclusiveness, celebrating success of team with a clear understanding of collective objectives and core values.

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B**ring out your best**

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**e win with inclusion**

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AP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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**OE AA M/F/Vet/Disability**:
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ualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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