Chat and Mail Operator

2 days ago

Pune Maharashtra, India MJ Sales and Services Full time

**Job Title**: Chat and Mail Operator

**Location**: Pune, Maharashtra
**Experience**: 0 - 1Years
**Department**: Customer Support

**Position Overview**:
Key Responsibilities

**Customer Communication**
- Provide accurate information about products, services, policies, and procedures
- Troubleshoot and resolve customer issues efficiently while maintaining a positive tone
- Document all customer interactions thoroughly in the support system

**Skills & Requirements**:

- Excellent written English communication skills.
- 10th / 12th / U Graduate Apply
- Typing speed of at least **25-30 WPM** with accuracy.
- Strong problem-solving and multitasking abilities.
- Basic knowledge of **MS Office.**:

- Freshers are welcome; prior **chat process experience** is an advantage.

**Personal Attributes**:

- Patient and empathetic approach to customer concerns
- Positive attitude and team-oriented mindset
- Self-motivated with strong time management skills
- Adaptable to changing priorities and procedures
- Commitment to continuous learning and improvement

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,600.00 - ₹20,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

Work Location: In person

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