Customer Support Executive

2 weeks ago


Bengaluru, India Chickpet Donnebiryani House Pvt Ltd Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

**Customer Support Executive Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Contact vendors and give procurement support.
- Contact franchise owners and answer their queries.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 year experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Good communication in English, Hindi and Kannada.

Salary : 12000- 16000/- per month.

Location : Rajajinagar, Bangalore.

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus



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