Call Support Executive

2 weeks ago

Salt Lake Kolkata West Bengal, India House Of Edtech Full time

**Call Support Executive - EdTech | House of EdTech**
**Location**: Kolkata, Salt Lake, Sector 5 (Work from Office)
**Start Date**: Immediate Joiner
**Salary**: Up to ₹3 LPA (Fixed) + Up to ₹1 LPA (Performance-based variable pay)
**Office Timings**: 11 AM - 8 PM (6-day workweek)

**About Us**

At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 700+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for 30 dynamic professionals to join us If you have a passion for helping others, a go-getter attitude, and the drive to succeed, this is your chance to be part of a high-energy team and skyrocket your career

**Key Responsibilities**
- **Call Support**: Handle inbound and outbound learner calls to assist with queries and concerns.
- **Problem-Solving**: Address customer concerns, provide effective solutions, and escalate when necessary.
- **Student Assistance**: Guide learners on course navigation, material access, and platform usage.
- **Active Listening & Engagement**: Ensure customers feel valued through professional and empathetic interactions.
- **Process Improvement**: Identify recurring issues and suggest improvements for a better user experience.
- **Team Collaboration**: Work closely with tech and product teams to streamline customer interactions.

**Required Skills & Qualifications**
- **Education**: Bachelor's degree preferred (any discipline).
- **Communication**: Strong verbal and written skills in English and Hindi.
- **Customer Focus**: Passion for helping customers with a problem-solving mindset.
- **Tech-Savvy**: Basic understanding of digital tools and learning platforms.
- **Patience & Empathy**: Ability to handle customer concerns professionally.
- **Experience**: 0-3 years in a call support role (Freshers are welcome).

**Why Join House of EdTech?**
- **Fast-Growing EdTech Company**: Work with a company backed by IIT Kharagpur alumni and industry experts.
- **Career Advancement & Mentorship**: Learn directly from experienced professionals and industry leaders.
- **Performance-Based Incentives**: Earn attractive bonuses and incentives based on your contributions.
- **Vibrant and Energetic Work Culture**: Be part of a team that values innovation, collaboration, and continuous improvement.
- **Make an Impact**: Help shape the future of education and empower learners across the country.

Pay: ₹15,000.00 - ₹33,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Are you comfortable using online learning platforms, CRM systems, or other digital tools? Can you name any you've used?
- Are you available to join immediately? If not, please mention your notice period or the earliest possible joining date.
- Do you have a personal laptop that you can bring to work ?
- Could you please share your most recent take-home (in-hand) monthly salary?
- This role is based out of our Salt Lake Sector 5 office (11:00 AM - 8:00 PM shift). Are you comfortable commuting to this location and working on Sundays with a rotational week off?

**Language**:

- English (required)

Work Location: In person

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