Customer Care Agent

8 hours ago


Calicut, India Alhind Tours and Travels pvt ltd Full time

The Customer Care Agent at Alhind facilitates seamless communication between the company and its B2B clientele, primarily travel agencies. They handle ticketing inquiries, resolve issues, and provide support, ensuring smooth travel experiences.

Key Responsibilities:
Ticketing Assistance:

- Assist with flight bookings, reservations, cancellations, and modifications.
- Utilize ticketing systems efficiently to process bookings and update records.

Customer Support:

- Address concerns and complaints, aiming for satisfactory resolutions.

Product Knowledge:

- Stay updated on travel industry trends, routes, schedules, and promotions.
- Provide accurate information to assist customers in decision-making.

Documentation and Reporting:

- Maintain detailed records of interactions and transactions.
- Generate reports on ticketing activities and service metrics.

Qualifications:

- 1-2 years of ticketing experience, preferably in B2B customer service.
- Proficiency in ticketing systems like Amadeus, Sabre, or Galileo.
- Strong communication and problem-solving skills.
- Attention to detail and time management abilities.

The Customer Care Agent is crucial for maintaining positive B2B relationships and ensuring customer satisfaction, contributing to Alhind's success in the travel industry.

**Job Types**: Full-time, Permanent

**Salary**: From ₹12,500.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9496002032


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