Chat Agent

**Job Summary**

The Chat Agent is responsible for delivering prompt and professional customer support through online platforms. This role involves managing order-related tasks, handling inquiries, and working closely with internal teams to ensure a high level of service and sales conversion.

**Key Responsibilities**
- Provide accurate information about pharmaceutical products, usage, availability, and side effects.
- Assist customers in placing orders for prescription and non-prescription medications and verify prescription and payment details.
- Follow up on orders pending over 12 hours, escalate if needed, and coordinate with the operations team to ensure timely delivery.
- Track pending refunds (cash/account) and communicate updates to concerned departments.
- Maintain confidentiality and comply with healthcare regulations in handling customer information and medical records.
- Report product anomalies, website issues, and stock alerts. Assist in uploading and reviewing product images and content.
- Convert all inquiries into sales to the best possible extent with maximum effort.
- Document feedback, actions taken, and resolutions in an issue tracker. Address low-star reviews with corrective actions.
- Submit a weekly report summarizing team performance, customer feedback, operational insights, and product suggestions.
- Undertake any additional responsibilities assigned by management

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person

Application Deadline: 21/05/2025
Expected Start Date: 22/05/2025