Services Renewal Representative Ii

8 hours ago

Gurugram Haryana, India Oracle Full time

The Digital Renewal Center(DRC) is a team of specialized Service Renewal Advisors(SRA) that is responsible for Oracle's Premier Support renewal business. The JAPAC DRC is organized by language specialization namely Chinese, English, Japanese and Korean. We process and provide operational support for more than 150,000 support renewal contracts each year for our customers in Japan and the Asia Pacific. Our ongoing goal is to improve on-time renewal, simplify customer renewal experience, embrace technology to improve productivity and efficiency, and to protect Oracle's contract base.

The Support Renewal Advisor (SRA - Renewal Admin) is responsible for Oracle's Premier Support renewal business operations. Primary responsibilities will be as below:

- Managing service requests received from Internal & External customers and its timely resolution.
- Contract renewal pricing and quote preparation.
- Purchase Order Bookings and resolving booking failures.
- Executing complex processes of assignments and migrations in collaboration with fellow teams.Providing assistance to renewal sales team with contract cleanup and data mining.
- Successful SRA needs to perform sales operational tasks with accuracy and efficiency.
- He/She must be ready to adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities.
- He/She must have ability to work under strict procedures, timelines and compliance.
- Advanced skill with Microsoft Excel, attention to details.
- Good communication skills.
- Highly adaptive and willing to learn.Relevant experience in sales support/Operations for atleast 5 years or above.

Qualifications:
Bachelor degree in any major preferred or equivalent

Career Level - IC2

The Support Renewal Advisor (SRA - Renewal Admin) is responsible for Oracle's Premier Support renewal business operations. Primary responsibilities will be as below:

- Managing service requests received from Internal & External customers and its timely resolution.
- Contract renewal pricing and quote preparation.
- Purchase Order Bookings and resolving booking failures.
- Executing complex processes of assignments and migrations in collaboration with fellow teams.
- Providing assistance to renewal sales team with contract cleanup and data mining.

  • Services Renewal Representative Ii

    4 days ago

    Gurugram, Haryana, India Oracle Full time

    Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations...

  • Services Renewal Representative Ii

    6 days ago

    Gurugram, Haryana, India Oracle Full time

    Job Description: Support Renewal Advsior - Renewal Admin Primary Focus: The Digital Renewal Center(DRC) is a team of specialized Service Renewal Advisors(SRA) that is responsible for Oracle's Premier Support renewal business. The JAPAC DRC is organized by language specialization namely Chinese, English, Japanese and Korean. We process and provide...

  • Services Renewal Representative I

    2 days ago

    Gurugram, Haryana, India Oracle Full time

    An Oracle Support Renewals job involves ensuring timely renewals of Oracle Support Service Contracts for existing customers, handling customer queries about contracts, and potentially driving up selling opportunities. This role requires strong communication, problem-solving, and a good understanding of Oracle's products and services.. Driving automation...

  • Services Renewal Representative Ii

    4 days ago

    Gurgaon District, Haryana, India Oracle Full time

    Drive the support renewals of existing Oracle customers. Act as a customer relationship manager and help the customer derive the maximum benefits from support. Responsible for the complete sales cycle of initiating contact and closing the support renewal in a timely manner. Ensure operational hygiene and discipline along with adoption of all internal...

  • Services Renewal Representative Ii

    4 days ago

    Gurgaon District, Haryana, India Oracle Full time

    Drive the support renewals of existing Oracle customers. Act as a customer relationship manager and help the customer derive the maximum benefits from support. Responsible for the complete sales cycle of initiating contact and closing the support renewal in a timely manner. Ensure operational hygiene and discipline along with adoption of all internal...

  • Associate Renewal Executive

    6 days ago

    Gurugram, Haryana, India Stem, Inc. Full time

    About Stem Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and...

  • Inside Sales Representative

    1 day ago

    Gurugram, India II Accurate Jobs II ACCURATE GLOBAL ALLIANCES II Full time

    Company Description Established in 2018, Accurate Global Alliances (AGA) is a leading talent solutions provider in India. As trusted partners to multinational corporations and Indian businesses, AGA specializes in senior and mid-level management recruitment across various industry sectors. With roots in management consulting, the company brings a unique...

  • Inside Sales Representative

    1 day ago

    Gurugram, India II Accurate Jobs II ACCURATE GLOBAL ALLIANCES II Full time

    Company DescriptionEstablished in 2018, Accurate Global Alliances (AGA) is a leading talent solutions provider in India. As trusted partners to multinational corporations and Indian businesses, AGA specializes in senior and mid-level management recruitment across various industry sectors. With roots in management consulting, the company brings a unique...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...