Associate Customer Care Advisor

1 week ago

Bengaluru Karnataka, India Toast Full time

Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Toast Account Operations (TAcO) campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments.

**About this roll* (Responsibilities)**
- Carefully investigating inquiries concerning contracts, billing charges, or fees
- Providing clear and courteous information with a helpful and understanding approach to customer requests
- Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS
- Collaborating closely with various teams and departments to ensure an exceptional customer experience
- Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
- Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiences

**Do you have the right ingredients?* (Requirements)**
- 2-3.5 years of customer service experience, working with customer billing inquiries and account management
- SaaS background preferred
- Experience in using Salesforce a
- Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
- Easily adapting to a dynamic, fast-paced setting
- Detail obsessed and a willingness to handle various tasks while ensuring efficiency

**We are Toasters**

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

  • Associate Customer Care Advisor

    2 weeks ago

    Bengaluru, Karnataka, India Toast Full time

    **[P1] Associate Customer Care Advisor - Bengaluru, India (General Shift)**: Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account...

  • Customer Care Associate

    1 week ago

    Yelahanka, Bengaluru, Karnataka, India FINESSE STAFFING Full time

    Dear, Hiring for **Customer Care Associate for Retail Industry in Yelahanka** Location**:Yelahanka RMZ Mall** Gender**:Only Male staff** Designation**:Customer care associate** Qualifications**:12 Or degree passed** Preference**:Immediate Joiners** Salary: **Regards,** **Priyanka Jadhav** **Finesse Staffing** **Job Type**: Regular /...

  • Customer Care Executive

    1 week ago

    Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

  • Patient Care Advisor/care Navigator

    2 weeks ago

    Yelahanka, Bengaluru, Karnataka, India Myhealingmate Full time

    : - **We’re Hiring!**: - **Position**: Psychologist Care Advisor / Care Navigator **Location**: Madhapur, Hyderabad **Salary**: ₹18,000 - ₹25,000 (Gross) **On-site role** - _No work-from-home_ **About the Role** Join **MyHealingMate** and support cancer patients by providing care coordination, psychological guidance, and compassionate assistance....

  • Customer Care Advisor

    6 days ago

    Bengaluru, India Toast Full time

    Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Customer Care Advisors are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. You’ll be part of Toast...

  • Customer Care Advisor

    6 days ago

    Bengaluru, India Toast Full time

    Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Customer Care Advisors are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. You'll be part of Toast...

  • Customer Support Associate

    1 week ago

    Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time

    ### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...

  • Customer Care Associate

    1 week ago

    Bengaluru, Karnataka, India SonicWall Full time

    **Title : Customer Care Senior Associate** **Location : Bangalore, India** **Responsibilities**: - Issues include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies - Review and identify areas of improvements to streamline non-technical customer service operation...

  • Associate Advisor, Care Account Operations

    1 week ago

    Bengaluru, Karnataka, India Toast Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Associate Customer Care Advisor - Bengaluru, IndiaJob Description:Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and...

  • Insurance Customer Care Associate

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location: Bengaluru (Onsite)**Immediate joinersLanguages Required:**Hindi (Fluent) and English (Fluent), both Mandatorily requiredRole DescriptionThis is a full-time on-site role for an Insurance Customer Care Associate located in Bengaluru. The Insurance Customer Care Associate will be responsible for providing excellent customer service, handling...