Luxury Villa Receptionist

2 weeks ago

Mumbai Maharashtra, India Emerald Leaf Villas Full time

Job Title: Luxury Villa Receptionist

**Location: Nariman, Mumbai**

**At least 10 years of experience in business development or sales, preferably in the hospitality industry.**
- **Must be an immediate joiner **_

**About the Villa**:
Nestled in the heart of Dahanu, our luxury villa offers unparalleled service and exquisite accommodations that cater to the discerning tastes of our guests. We are committed to providing a memorable stay with personalized attention and luxurious amenities.

Job Summary:
**Key Responsibilities**:
**Manage Reservations and Villa Calendar**:
Handle all aspects of guest bookings, including inquiries, reservations, cancellations, and payment collection.
- Maintain an organized calendar to track occupancy and availability.
- Ensure smooth coordination between housekeeping, maintenance, and guest arrival/departure schedules.

**Customer Service and Guest Relations**:

- Welcome guests upon arrival and provide an overview of villa amenities and local attractions.
- Be the point of contact for all guest needs, responding promptly to requests and coordinating with other staff to resolve issues.
- Enhance guest experience by facilitating additional services such as tours, restaurant reservations, and transport arrangements.

**Quotation, Billing, and Payment Collection**:

- Provide accurate quotations for potential guests based on their requested dates and specific needs.
- Process payments, handle billing inquiries, and manage payment collection with precision and professionalism.

**Record Keeping and Reporting**:

- Keep detailed records of bookings, payments, and guest preferences to ensure personalized service.
- Prepare reports on occupancy rates, financial transactions, and guest feedback to assist management in strategic planning and marketing efforts.

**Communication and Coordination**:

- Communicate effectively with all villa staff to ensure high standards of service are consistently met.
- Liaise with external vendors and service providers as necessary.

**Requirements**:
**-**Great English Language skills
- Proven experience as a receptionist or in a similar role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask and manage time efficiently.
- Proficient in Microsoft Office and reservation management software.
- Fluent in English; additional languages are a plus.
- Commitment to delivering a high level of customer service.

Please note you will be sitting in an office environment.

**Education**:

- High school diploma required; degree in Hospitality Management or relevant field preferred.

Pay: ₹30,000.00 - ₹45,000.00 per month

**Experience**:

- Microsoft Office: 8 years (preferred)
- Hotel Front desk - Receptionist: 8 years (required)
- Room / Villa Reservation: 8 years (required)
- Hotel Calendar Management: 8 years (required)
- Payment collection: 8 years (required)

**Language**:

- English (preferred)

Work Location: In person

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