Hwc - Gb Retirement - Bsts

1 week ago

Mumbai, India WTW Full time

Principal Duties/ResponsibilitiesOperations Management / Operational Effectiveness
- Support team members to deliver superior, consistent project management for assigned
clients.
- Develop and manage project plans and budgets involving multiple workflow streams and client
teams
- Serve as the day to day project lead, ensuring the progress of the team against established
objectives, budget, timeline, deliverables and quality standards
- Serve as primary contact to stakeholders on delivery of services
- Develop a trusted advisor relationship with stakeholders through effective communication and
efficient, quality execution of projects.
- Contribute to the development of new tools and approaches
- Identify opportunities to enhance quality and/or improve processes to reduce costs
- Leverage resources to produce quality deliverables on time and within budget
- Prioritize and organize work on a daily basis according to business priorities
- Manage workforce efficiently through peaks and troughs in the business cycle
- Develop good understanding of the technical aspects of the process
- Facilitate smooth knowledge transfer within the team via well documented and updated
training materials
- Develop technical training expertise within the team
People Management / Development
- Provide direction and guidance to the team on a day to day basis
- Set objectives for direct reports and conduct regular appraisals
- Communicate regularly with team members via team meetings
- Manage and delegate work fairly and effectively within the team
- Develop individuals to their full potential
- Identify and develop leadership qualities in individuals and groom them for the next level
- Responsible for managing attrition and absenteeism in the team
- Undertake succession planning for critical roles in the team
- Qualifications:

- Any Graduate or Postgraduate
**Experience**:

- Minimum 2+ years of experience of leading and managing team, performance management.
- Successfully managing multiple projects and producing quality deliverables on time and within
budget.
- Retirement work experience preferred.

**Skills**:

- Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Detail oriented
- Ability to ask the right questions and seek help where appropriate; good problem solving ability
- Sense of accountability; owning one’s work and taking pride in it
- Ability to organize, set priorities, work independently and complete multiple projects within
established deadlines
- Strong written and verbal communication skills and a demonstrated ability to interact with
colleagues at all levels
- Strong client service orientation
- Strong analytical and interpretational skills including ability to draw conclusions and identify
trends from data in a logical, systematic way
- Strong leadership qualities

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