Service Officer

2 days ago

Gurugram Haryana, India Kotak Mahindra Full time

**Service Officer - Salary2Wealth**
- Department
- Retail Liabilities
- Corporate Salary
- Location
- Number of Positions
- Reporting Relationships
- Service Delivery Officer(SO/SDO)
- Position Grade
- M1/M2 **CTC**- 4 Lacs

**Job Role**:
**Job Role**
- Responsible for servicing corporates having salary relationship with the bank
- Ensuring smooth salary requests of corporates are processed.
- Processing customers request for account maintenance
- Getting customers to become digitally active.
- Conduct Parichay desk in corporate and meet customers/KDMs
- Responsible for sharing account opening details with the corporates post the accounts are certified
- Ensuring all complaints are resolved and closed within TAT
- Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank
- Managing customer & corporate complains & providing end to end resolution.

Responsible for moving corporates to Net IT platform for automations of salary uploads
- Good communication and problem-solving skills
- Self-starter and energetic individual
- Ability to take directions from multiple managers
- Basic data entry knowledge.
- Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
- Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)

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