CRM - Payment Follow Ups (Female)

2 days ago

Kirti Nagar Delhi Delhi, India BEST ROADWAYS LTD Full time

**Job Title**: CRM Executive - Payment Follow-ups (Female)

**Location**: Delhi (Best Roadways Ltd - Head Office)

**Department**: Accounts / Customer Relationship Management

**Reporting To**: Finance Head / Senior Manager - Collections

**Employment Type**: Full-Time (On-site)**Position Overview**:
**Key Responsibilities**:
**Payment Follow-ups**:

- Coordinate with internal accounts and operations teams to reconcile payments and resolve discrepancies.
- Maintain and update receivables trackers and client payment status daily.
- **Client Relationship Management**:

- Build and maintain strong relationships with client finance and logistics teams.
- Handle client queries politely and professionally, ensuring prompt resolution.
- Escalate critical payment delays or disputes to management timely.
- **Documentation & Reporting**:

- Prepare and share weekly reports of pending payments and client communications.
- Ensure accurate documentation of follow-up conversations and commitments.
- Assist in sending invoices, debit/credit notes, and payment reminders.
- **Coordination**:

- Work closely with the accounts, billing, and operations departments to ensure data consistency.
- Coordinate with clients for payment proofs, TDS certificates, and any billing clarifications.
- **Gender**: Female (Preferred due to client communication & coordination nature of the role)
- **Education**: Graduate (B.Com / BBA / Any relevant field preferred)
- **Experience**: 1-4 years of experience in payment follow-ups, client servicing, or CRM role (preferably in logistics, service, or transport industry).
- **Skills Required**:

- Excellent communication and follow-up skills (English & Hindi).
- Strong organizational skills and attention to detail.
- Confident, polite, and persuasive in approach.

**Key Attributes**:

- Smart communicator with a pleasant personality.
- Self-motivated and target-oriented.
- Reliable and consistent in maintaining follow-up schedules.
- Ability to manage multiple clients and priorities effectively.

**Compensation**:

- Salary: UPTO RS 30000
- Incentives/bonus based on collection performance.

**Work Schedule**:

- **Timings**: 10 AM - 6:30 PM
- **Work Days**: Monday to Saturday

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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