Pd-otc

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._

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- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._

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- In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization’s revenue growth. You will be responsible for overseeing your team's daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope_
- Responsibilities_

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- Minimum Qualifications_
- _B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field._
- _Relevant years of experience in Order to Cash and AR domain._
- _Strong analytical skills and ability to work with complex data._
- _Excellent attention to detail and problem-solving abilities._

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- Required Skills:_

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- Collections - 2 FTEs_
- _Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team._
- Strategy & Policy Management_
- _Assist in implementing AR and Cash Applications policies in alignment with established strategies and contractual obligations._
- _Maintain up-to-date documentation of AR and Cash Applications strategy within the Policy and Procedures Manual._
- _Support the drafting and distribution of internal control policies related to AR and Cash Applications._
- _Supervise current positions by performing sounding activities related to outstanding debt_
- _Supervise past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department_
- _Works closely with Cash Application team to ensure accurate matching of payments_
- _Receives requirements to perform changes to the customer database._
- _Follows up with customers, requests for payments and investigates the reasons for non-payments._
- _Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues._
- Process Compliance & Continuous Improvement_
- _Participate in regular process reviews to identify improvement opportunities and support the implementation of approved changes._
- _Ensure adherence to Customer’s accounting policies and procedures as defined in the Policy and Procedures Manual._
- _Support internal and external audits by providing required data and documentation related to Order to Cash processes._

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- Documentation & Governance_
- _Update desktop procedures when changes occur, or annually as required, ensuring accuracy and policy alignment._
- _Assist in reviewing and formatting newly created or revised procedures for consistency and clarity._
- _Support process governance efforts by ensuring timely documentation updates and audit trail maintenance._

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- Collaboration & Issue Resolution_
- _Collaborate with cross-functional teams, including service providers, to ensure smooth execution of AR and Cash Application processes._
- _Serve as the first point of contact for internal questions or clarifications related to policy and process documentation._
- _Escalate unresolved issues to appropriate leadership per escalation protocols_

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- Credit Management - 1 FTE_

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- Credit Risk Management_
- _Perform periodic credit reviews and assessments for existing and prospective customers, recommending credit limits and risk ratings._
- _Review and approve or reject periodic credit reviews, including high-value accounts._
- _Conduct credit reviews for all new customers, including the development of credit strategies and documentation of outcomes._
- _Support customer bankruptcy and default processes, ensuring appropriate action is taken to manage exposure._
- _Manage the escheatment process in compliance with applicable laws and internal policies._
- _Create and maintain accurate credit files per documented desktop procedures._