Debt Collection

2 days ago

Malad Mumbai Maharashtra, India EbixCash Global Services Pvt Ltd Full time

**Job Summary**: A Debt Collector is responsible for managing and collecting outstanding debts on behalf of a company or financial institution. This involves contacting debtors, negotiating payment plans, and resolving disputes to ensure timely recovery of owed funds. The role also requires accurate record-keeping and communication with other departments or external parties.

**Key Responsibilities**:

- **Contacting Debtors**:

- Maintain regular contact with clients who have overdue payments, using various communication methods.
- **Negotiating Payment Plans**:

- Work with debtors to establish feasible payment schedules or settlements.
- Offer payment solutions and negotiate terms to facilitate debt recovery while maintaining a positive relationship with the debtor.
- **Record Keeping**:

- Keep detailed and accurate records of all debtor interactions, payment agreements, and recovery efforts.
- Use the company's debt management system to track the progress of collections.
- **Dispute Resolution**:

- Handle disputes raised by debtors regarding charges, payment amounts, or billing issues.
- Investigate and resolve issues efficiently while maintaining compliance with legal and regulatory standards.
- **Reporting and Documentation**:

- Prepare reports on collection activities, debtor status, and financial outcomes.
- Ensure that all communication and agreements are documented in the system for future reference.
- **Compliance and Legal Procedures**:

- Ensure all debt collection efforts comply with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Advise management on legal actions when necessary, including lawsuits or other recovery strategies.
- **Customer Service**:

- Provide excellent customer service while dealing with debtors, maintaining professionalism and empathy throughout the process.
- Address inquiries and concerns from debtors while promoting solutions to settle debts amicably.
- **Collaboration with Other Teams**:

- Work with the accounting and legal departments to process payments, resolve disputes, or take legal action when required.
- Collaborate with team members to ensure effective debt recovery strategies.

**Skills and Qualifications**:

- Strong communication and negotiation skills.
- Knowledge of debt collection laws and practices.
- Ability to work under pressure and meet deadlines.
- Proficiency with debt collection software or customer relationship management (CRM) systems.
- Attention to detail and accuracy.
- Problem-solving abilities.
- Empathy and professionalism in dealing with clients.
- Previous experience in debt collection or a related field is preferred.

Pay: ₹35,000.00 - ₹42,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

**Language**:

- English (preferred)

Work Location: In person

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