Debt Collection Executive

7 days ago

Bhayandar Mumbai Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

**Responsibilities**:

- **Debt Collection**: Contact customers to recover overdue payments for third-party clients, adhering to company policies and legal guidelines.
- **Customer Interaction**: Communicate effectively with customers, addressing concerns and negotiating payment plans where necessary.
- **Payment Processing**: Ensure smooth collection processes by assisting customers with payment procedures and providing detailed explanations of repayment options.
- **Follow-up**: Monitor payment commitments, update records, and ensure consistent follow-up with customers.
- **Targets and Incentives**: Achieve monthly collection targets to qualify for performance-based incentives.
- **Documentation**: Maintain accurate and detailed reports on customer interactions, payment status, and collection efforts.
- **Compliance**: Adhere strictly to debt collection regulations and guidelines, ensuring respectful and compliant communication with customers.

**Skills and Qualifications**:

- **Experience**: Minimum of **1 year of experience** in **third-party debt collections**.
- **Communication**: Strong communication skills in both written and spoken English.
- **Negotiation**: Excellent negotiation skills with a focus on recovering debts while maintaining a professional and empathetic approach.
- **Target-driven**: Ability to work in a fast-paced environment and meet collection targets.
- **Technology Proficient**: Comfortable using collection management software and tools.

**Additional Information**:

- This is a **night shift** position with working hours from 5 PM to 5 AM.
- The role offers fixed weekends off (Saturday and Sunday).

Pay: ₹38,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Collection: 1 year (required)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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