Relationship Officer

3 days ago

Salt Lake Kolkata West Bengal, India O3hire Full time

**Designation: Loan Officer** **Department: Lead Management System (LMS)** **Role/Functional Area: Tele Sales / Outbound Telecalling** **Experience: 0 -3years** **Language Fluency: English + Odia/ Assamese** **Salary: As per company Norms** **Roles & Responsibilities**: - **Prospecting with suspect leads**. A suspect is a person who has still not decided on taking a loan. **Converting a suspect to a prospect. This involves the following**: - Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. - This will also involve making calls at different times in order to achieve success. - Need analysis - Eligibility profiling - Setting up an appointment - Follow up with the prospect post every meeting with the sales officer until conclusion **Basis feedback from the prospect, seek interventions from the senior sales resource or** by your own-self in satisfying customer needs with the objective of converting the prospect to a customer. **Responsible for conversion of suspects to prospects to customers.** **Provide support to the sales team in increasing conversions by**: - Prompt calling to all suspects / prospects - Timely follow up with all prospects - Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance - **Responsible for complete knowledge of company products and policies as well as those** **of competition.** **Responsible for quality of the conversation, which entails the following**: - Accuracy - Product Knowledge - Appraisal Skills - Punctuality & TOS - TAT commitments **Ability to handle objections.** **Updating the software. **One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off. **Generating References**:The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate. **Providing market feedback to the supervisor**: It is important to share with one’s supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-à - vis the same being charged by a specific competitor. - communication skills & at least 0.6months tele-calling experience_ - Relevant work experience in sales, marketing, promotions or telemarketing_ Pay: ₹250,000.00 - ₹300,000.00 per year **Benefits**: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Food provided - Health insurance - Internet reimbursement - Life insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Joining bonus - Performance bonus - Quarterly bonus - Yearly bonus Application Question(s): - Do you Speak Assamese? - What is your current Location ? **Experience**: - Sales: 1 year (required) - Customer service: 1 year (required) **Language**: - Odia (required) Work Location: In person

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