Relationship Officer

1 week ago

Salt Lake Kolkata West Bengal, India O3hire Full time

**Designation: Loan Officer**

**Department: Lead Management System (LMS)**

**Role/Functional Area: Tele Sales / Outbound Telecalling**

**Experience: 0 -3years**

**Language Fluency: English + Odia/ Assamese**

**Salary: As per company Norms**

**Roles & Responsibilities**:

- **Prospecting with suspect leads**. A suspect is a person who has still not decided on taking

a loan.

**Converting a suspect to a prospect. This involves the following**:

- Establishing contact with the prospect, this could involve several calls and may need a

call at a time beyond office hours.
- This will also involve making calls at different times in order to achieve success.
- Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales officer until conclusion

**Basis feedback from the prospect, seek interventions from the senior sales resource or**

by your own-self in satisfying customer needs with the objective of converting the

prospect to a customer.

**Responsible for conversion of suspects to prospects to customers.**

**Provide support to the sales team in increasing conversions by**:

- Prompt calling to all suspects / prospects
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer

in providing feedback, seeking feedback from him on your performance
- **Responsible for complete knowledge of company products and policies as well as those**

**of competition.**

**Responsible for quality of the conversation, which entails the following**:

- Accuracy
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments

**Ability to handle objections.**

**Updating the software. **One must capture their conversation with the customer

effectively such that a third person is able to carry on the conversation with the

customer where they left off.

**Generating References**:The quality of conversation and ability to connect with the

customer is also reflected in the number of references that they generate.

**Providing market feedback to the supervisor**: It is important to share with one’s

supervisor any trends that one comes across whilst speaking to a prospect. Examples

could be objections from prospects regards the processing fee being charged by us vis-à
- vis the same being charged by a specific competitor.
- communication skills & at least 0.6months tele-calling experience_
- Relevant work experience in sales, marketing, promotions or telemarketing_

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

Application Question(s):

- Do you Speak Assamese?
- What is your current Location ?

**Experience**:

- Sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Odia (required)

Work Location: In person

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