Pse (Patient Sales Executive)
4 days ago
**Job Summary**:
MrMed is looking for Patient Sales Executives to assist its customers with post‐order support over telephone/ chat channels. As a Patient Sales executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.
**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.
**Key Responsibilities**:
- Single point of contact for order tracking and all post-sales support to customers on chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management
**Required Skills/Qualification**:
- 0 to 2 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Excellent verbal and written communication skills in English
- proficiency in Hindi is a must
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers,
ensuring a thorough understanding of their needs and effective resolution of their
concerns
- Temperament for handling customers with care and in a clear and convincing
manner
**Walk-in Timings**: Monday to Friday from 11 am to 5 pm. MrMed.in, No. 5(3), Ground Floor, Raja St, Pondy Bazaar, T. Nagar, Chennai, Tamil Nadu 600017.
**Job Types**: Full-time, Fresher
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
-
Patient Sales Executive
5 hours ago
T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time**Job Summary**: MrMed is looking for Patient Sales Executives to assist its customers for order support over telephone/ chat channels. As a Patient Sales Executives, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest online...
-
Relationship Executive
1 week ago
Chennai, Tamil Nadu, India Vizza Fintech Private Limited Full timeJob Title: Position Overview: Relationship Executive - Patient Funding Relationship Executive - Patient Funding, is responsible for sourcing and on boarding Hospitals in Chennai for Patient Funding. The Relationship Executive should be able to acquire new hospitals to avail patient funding services offered by the company. He should be helping the hospitals...
-
Patient Care Executive
1 week ago
Chennai, Tamil Nadu, India Forum Business Research Pvt Ltd Full time**Company Overview**:Forum is an Indo-Dutch firm that partners with hospitals to improve the patient experience. By using insights from consumer behaviour, psychology, and hospitality services, we help hospitals turn their patients into loyal brand ambassadors, strengthening the emotional connection between hospitals and their patients. **Job Summary**:We...
-
Patient Coordinator
4 days ago
Chennai, Tamil Nadu, India ARC International Fertility & Research Centre Full timeJob description Roles and Responsibilities: - Consult with patients and family members to discuss their health problems. - Educate patients about their condition, and medication, and give them specific instructions. - Develop a care plan to address their personal health care needs. - Consult and collaborate with other healthcare providers and specialists...
-
Patient Care Executives
1 week ago
Greams Road, Chennai, Tamil Nadu, India Hotel Muruga Bhavan Full timeNeed 2 Patient Care Executives(will decide the designation later) Location: Adyar Key Responsibilities: 1. *Patient Reception and Guidance:* - Warmly welcome patients and ensure a pleasant experience from entry to exit. - Provide detailed explanations of the billing procedure, assist with required support if any 2. *Scanning Procedure Assistance:* - Guide...
-
Field Sales Executive
2 days ago
Chennai, Tamil Nadu, India Etiicos Full timeAre you passionate about sales and making a difference in the healthcare industry? Join our team as a Field Sales Executive for Etiicos Smart Nurse Call System, where you'll play a vital role in revolutionizing patient care with our innovative technology. About Us: At Etiicos, we're committed to providing cutting-edge solutions that enhance patient safety...
-
Patient Care Coordinator
5 hours ago
Chennai, Tamil Nadu, India RK Speciality Hospital Full timeManage patient registration, scheduling appointments, and maintaining accurate records. - Provide exceptional front office services to patients, including handling queries and resolving issues promptly. - Coordinate with doctors' clinics to ensure smooth functioning of OPD operations. - Handle patient complaints and feedback in a professional manner. -...
-
Patient Care Executive,
1 hour ago
Anna Salai, Chennai, Tamil Nadu, India Rainbow Children's Hospital, Guindy Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJOB DESCRIPTION / RESPONSIBILITIESDepartment : Patient Care ServicesPosition : Senior ExecutiveReporting to : Manager - PCSUniform : Uniform / Formals with ID CardDuty Hours : As per schedule intimated from time to timeThe Responsibilities of the Data Entry Operator – Patient Services include the following:· Responsible for typing all the discharge...
-
Patient Care Coordinator
2 weeks ago
Saidapet, Chennai, Tamil Nadu, India RG Stone Urology Research Institute Full timeDesignation: Patient Care Coordinator Qualification: Any Department: Marketing & Clinical Programs Work Experience: 1-4 Total Opening: 1 Location: Saidapet, Chennai **POSITION GUIDELINES** **DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES** **DEPARTMENT : MARKETING & CLINICAL PROGRAMS** **POSITION : COORDINATOR** **REPORTING TO :...
-
Pharmacist - Patient Support & Sales
4 days ago
Chennai, Tamil Nadu, India Mrmed.in Full time**Job description** **Job Summary**: MrMed is looking for a "Pharmacist" to assist out customers in order fulfillment support over telephone/chat channels. As a Pharmacist you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **Responsibilities**: - Serve as the single...