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Customer Care Executive

2 weeks ago

Injambakkam Chennai Tamil Nadu, India Back to roots Full time

**Work Location**: Injamabakkam, Chennai.

**Salary: 2.2 L to 3.2 L**

**Languages**:Tamil & English (mandatory) **,**other languages are added advantages.
- **Freshers are welcome with Good communication in English.**:

- Looking quick learner with creative technique.
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Reporting to Manager and providing support to team
- Having experience in Admin/recruitment as an added advantage

Pay: ₹15,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- relevant: 1 year (required)

Work Location: In person