Telecaller - Ops

2 weeks ago

Bengaluru Karnataka, India Kazam EV Tech Pvt Ltd. Full time

**Job Description: Technical Telecaller - Ops Team (Public Chargers)**

As a key member of the team, you will contribute to maintaining highoperational standards and addressing customer concerns in a timely and effective manner.

**Key Responsibilities**:

- Customer Interaction: Handle inbound and outbound calls related to public chargers. Gather feedback from users and hosts, ensuring that their concerns are resolved quickly and efficiently.
- Monitoring and Troubleshooting: Continuously monitor the operational status of public chargers, proactively identifying and addressing minor technical issues through calls. Provide basic troubleshooting support to hosts, ensuring mínimal disruption to service.
- Proactive Communication: Act as a liaison between the operations team and other departments. Keep internal teams informed about charger statuses, ongoing issues, and valuable user feedback.
- Issue Resolution: Take ownership of issues, solving them swiftly to reduce downtime for users and maintain smooth operations at charging stations.
- Feedback Collection & Analysis: Actively collect and analyze feedback from users and hosts to drive improvements in service quality. Provide actionable insights to enhance operational processes.
- Reporting: Regularly update the operations team on charger statuses, user concerns, and issue resolution. Prepare reports for continuous improvement and process refinement.

**Required Skills and Qualifications**:

- Language Proficiency: Strong command of English, Hindi, and Kannada to communicate effectively with a diverse range of users and hosts.
- Excellent Communication Skills: Strong verbal and written communication skills for clear interactions with users and team members.
- Problem-Solving Ability: Capable of diagnosing minor technical issues and offering immediate solutions to maintain charger uptime.
- Technical Proficiency: Basic understanding of Microsoft Office Suite (Excel, Word, Outlook) for reporting and documentation purposes.
- Attention to Detail: Ability to closely monitor charger functionality and foresee potential issues before they escalate into major problems.
- Customer Service Focus: A customer-first attitude with the ability to handle inquiries and complaints in a professional, courteous manner.

**Preferred Languages - Hindi & Kannada**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you very fluent in speaking Hindi?

Work Location: In person

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