Telecaller - Malayalam & English | Operations

2 weeks ago

Bengaluru, Karnataka, India Kazam EV Tech Pvt Ltd. Full time ₹ 20,000 - ₹ 25,000 per year

Job Description: Technical Telecaller – Ops Team (Public Chargers)

We are seeking a dedicated and detail-oriented Technical Telecaller to join our Operations team, focusing on the efficient management and support of public charging stations. The ideal candidate will be proactive, resourceful, and passionate about ensuring the seamless functioning of EV chargers while providing exceptional customer support to users and hosts.

As a key member of the team, you will contribute to maintaining highoperational standards and addressing customer concerns in a timely and effective manner.

Key Responsibilities:

● Customer Interaction: Handle inbound and outbound calls related to public chargers. Gather feedback from users and hosts, ensuring that their concerns are resolved quickly and efficiently.

● Monitoring and Troubleshooting: Continuously monitor the operational status of public chargers, proactively identifying and addressing minor technical issues through calls. Provide basic troubleshooting support to hosts, ensuring minimal disruption to service.

● Proactive Communication: Act as a liaison between the operations team and other departments. Keep internal teams informed about charger statuses, ongoing issues, and valuable user feedback.

● Issue Resolution: Take ownership of issues, solving them swiftly to reduce downtime for users and maintain smooth operations at charging stations.

● Feedback Collection & Analysis: Actively collect and analyze feedback from users and hosts to drive improvements in service quality. Provide actionable insights to enhance operational processes.

● Reporting: Regularly update the operations team on charger statuses, user concerns, and issue resolution. Prepare reports for continuous improvement and process refinement.

Required Skills and Qualifications:

● Language Proficiency: Strong command of English, Hindi, and Kannada to communicate effectively with a diverse range of users and hosts.

● Excellent Communication Skills: Strong verbal and written communication skills for clear interactions with users and team members.

● Problem-Solving Ability: Capable of diagnosing minor technical issues and offering immediate solutions to maintain charger uptime.

● Technical Proficiency: Basic understanding of Microsoft Office Suite (Excel, Word, Outlook) for reporting and documentation purposes.

● Attention to Detail: Ability to closely monitor charger functionality and foresee potential issues before they escalate into major problems.

● Customer Service Focus: A customer-first attitude with the ability to handle inquiries and complaints in a professional, courteous manner.

Preferred Languages - Hindi & Kannada

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Would you be comfortable with a budget between 20K - 25K?
  • Are you fluent in both English & Malayalam?

Work Location: In person

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