Bpo Customer Service Representative

1 week ago

Somajiguda Hyderabad Telangana, India Stellent info solutions Full time

**Job Title**:BPO Customer Service Representative**

**Location**: Somajiguda, Hyderabad but working in EST time Zone(USA)

**Job Type**: Full-time

**Key Responsibilities**:

- Handle inbound and outbound patient calls in a professional and courteous manner.
- Assist Patients with inquiries, complaints, and service requests.
- Schedule appointments and manage calendars efficiently for the offices.
- Maintain accurate and up-to-date patient records.
- Resolve Patient issues and escalate complex cases to the appropriate department.
- Follow up with Patients to ensure their satisfaction.
- Adhere to company policies and procedures.

**Skills and Experience**:

- Proven experience in a customer service role, preferably in a BPO environment.
- Excellent communication skills in American English, both verbal and written.
- Strong organizational and scheduling skills.
- Ability to multitask and manage time effectively.
- Proficient in using customer service software and tools.
- Problem-solving skills and a customer-centric attitude.
- Ability to work in a fast-paced and dynamic environment.
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and development.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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