Chat Support Executive

2 weeks ago

Zirakpur, India OptimoShell Global Pvt.ltd Full time

As a **Chat Process Executive**, you will be responsible for providing exceptional support and assistance to customers via chat. You will play a vital role in resolving customer queries, offering product information, troubleshooting issues, and ensuring a smooth customer experience. We are looking for individuals with strong communication skills and a passion for delivering excellent customer service.

**Key Responsibilities**:

- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Resolve customer issues related to products, services, or account inquiries with effective solutions.
- Provide product recommendations, information, and assist with the ordering process.
- Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
- Handle multiple chats simultaneously while maintaining high-quality service standards.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.

**Eligibility Criteria**:

- **Minimum Qualification**: Any graduate or above
- **Skills Required**:

- Excellent written communication skills (English)
- Strong problem-solving ability and attention to detail
- Previous customer service experience, especially in a chat process, is preferred
- Ability to manage multiple chats effectively and efficiently
- **Key Traits**: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment

**Compensation & Benefits**:

- Competitive salary and performance-based incentives
- Work-from-office opportunity with a collaborative environment
- Opportunities for career growth and skill development
- [Include any additional benefits like health insurance, paid time off, or training programs]

**How to Apply**:
For any further queries, feel free to reach out

**Job Types**: Full-time, Fresher

Pay: From ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

  • Hiring For chat support

    19 hours ago

    Aloft Chandigarh Zirakpur, India GNR Global Services Full time

    Chat Support Executive International Process5 days working Mohali ChandigarhGood Communication Skillsalary upto 23kk ctc good incentives cab facility pick and drop Rotational ShiftOnly Graduate Candidates apply 2021 nd above

  • Chat Process Executive

    20 hours ago

    Aloft Chandigarh Zirakpur, India GNR Global Services Full time

    Chat Process ExecutiveJob Location: Mohali/ChandigarhSalary Range: 22,000-23,000Qualification: Graduation & AboveFresher & Experienced both can apply5 Days Working with Night ShiftCab facility available Required Candidate profile Can contact@

  • Customer Support Executive

    2 weeks ago

    Zirakpur, India Terrasparq Tech Pvt. Ltd. Full time

    We are excited to invite enthusiastic individuals to join our dynamic International Process team. You will be the first point of contact for our international clients and US team, providing exceptional service and support through both chat and voice channels. **-Good English communication skills** - Rotational shifts in a 24/7 operational setup - 5-day work...

  • Chat Process Executive

    21 hours ago

    Aloft Chandigarh Zirakpur, India Skyway Solution Full time

    Hiring for Chat Process Salary: up to 32,000Qualification: 12th & AboveShifts: RotationalWorking Days: 5 Days/WeekCab Facility: Available

  • Voice / Chat Process Executive - Mohali

    18 hours ago

    Aloft Chandigarh Zirakpur, India Skyway Solution Full time

    Hiring For Voice/Chat Process Salary - Up To 30 K Qualification - Graduate/Under graduate Need Excellent Communication Skills 5 Days Working Rotational Shifts/ Rotational Off Cab Facility Required Candidate profile Interested candidates can contact:* **HR Contact:* Sanjna

  • Voice & Non Voice Process for International Process/customer Support Associate

    2 weeks ago

    Zirakpur, India Terrasparq Tech Pvt. Ltd. Full time

    We are hiring for Technical Customer Service Associate/ Sales Administrator/Invoicing Specialist profile **Fresher and experience both can apply.** **- Night Shifts** **-5 days working** **-Ability to resolve the customer queries over Call and Chat.** **Requirements**: - Good English communication skills** **- Qualification: Graduate (B.Tech, BCA, MCA,...

  • Bde Sales Representative

    1 week ago

    Zirakpur, India Meadbery Full time

    **Job Title**: Business Development Executive (BDE) - Sales Exp - Atleast 6month **Location**: 3rd Floor, Unit 33/34/35 Sushma Infinium, Zirakpur Opp. Holiday Inn, Punjab 140603 **Employment Type**: Full-time **Salary**: 18000+ Performance Bonus **About the Role** **Key Responsibilities** - Handle inbound and outbound **sales calls** professionally. -...

  • Remote IT Support Executive

    2 weeks ago

    Zirakpur, India Fsal technologies OPC Pvt Ltd Full time

    Job Title**:Remote IT Support Executive** (US Voice Process) - **Immediate joiners only**_ Location**:3rd Floor, Motiaz Royal Business Park,Zirakpur,Punjab,140603** Experience**:2 - 7 yrs** Job Responsibilities: - **We are seeking a skilled and customer-focused International Technical Support Specialist to join our dynamic team. In this role, you will be...

  • Customer Support Executive

    6 days ago

    Zirakpur, India Mind Roots Pvt Ltd Full time

    **Position: Customer Support Executive (Only Written Support / No Calling)** **Location: Zirakpur** **Requirements**: Minimum Graduate B.Tech / BCA/ MCA/ BCom/ BSc 0-1 Year Experience Excellent English Communication Skills are must Only Written Communication is required Salary : 10-15 K Per Month depending on experience Locals to Chandigarh or Mohali...

  • Customer Care Executive

    6 days ago

    Zirakpur, India Irenic International Education Services Full time

    Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...