Chat Support Executive

6 days ago

Zirakpur, India OptimoShell Global Pvt.ltd Full time

As a **Chat Process Executive**, you will be responsible for providing exceptional support and assistance to customers via chat. You will play a vital role in resolving customer queries, offering product information, troubleshooting issues, and ensuring a smooth customer experience. We are looking for individuals with strong communication skills and a passion for delivering excellent customer service.

**Key Responsibilities**:

- Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
- Resolve customer issues related to products, services, or account inquiries with effective solutions.
- Provide product recommendations, information, and assist with the ordering process.
- Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
- Handle multiple chats simultaneously while maintaining high-quality service standards.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Work collaboratively with other departments to resolve customer concerns and enhance the customer experience.

**Eligibility Criteria**:

- **Minimum Qualification**: Any graduate or above
- **Skills Required**:

- Excellent written communication skills (English)
- Strong problem-solving ability and attention to detail
- Previous customer service experience, especially in a chat process, is preferred
- Ability to manage multiple chats effectively and efficiently
- **Key Traits**: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment

**Compensation & Benefits**:

- Competitive salary and performance-based incentives
- Work-from-office opportunity with a collaborative environment
- Opportunities for career growth and skill development
- [Include any additional benefits like health insurance, paid time off, or training programs]

**How to Apply**:
For any further queries, feel free to reach out

**Job Types**: Full-time, Fresher

Pay: From ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

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