Front Office Executive

7 days ago

Ravet Pune Maharashtra, India Prana Resorts & Banquets LLP Full time

**Job Title**: Front Office Executive
**Department**: Front Office
**Reports To**: Front Office Manager / Duty Manager
**Location**: PRANA Resorts & Banquets LLP

**Job Summary**:
The Front Office Executive is the face of the resort, responsible for delivering a warm welcome, efficient check-in/check-out services, handling guest queries and concerns, coordinating reservations, and ensuring overall guest satisfaction. This role requires excellent communication, a pleasant demeanor, and a proactive approach to hospitality.

**Key Responsibilities:1. Guest Relations & Service**:

- Greet guests warmly on arrival with a professional and friendly attitude.
- Handle guest check-ins and check-outs smoothly using the PMS (Property Management System).
- Address guest concerns and complaints promptly and courteously, escalating complex issues to senior staff when needed.
- Maintain a high level of guest satisfaction by anticipating needs and providing personalized service.
- Promote in-house offerings such as spa, dining, events, and local attractions.

**2. Reservations & Room Management**:

- Handle room bookings (walk-ins, online, phone, travel agents, corporates).
- Update daily occupancy and room availability.
- Coordinate closely with housekeeping and maintenance for room status updates.
- Ensure VIP, group, or long-stay guest preferences are noted and met.

**3. Cashiering & Billing**:

- Maintain accurate records of guest folios and transactions.
- Process payments via cash, cards, or billing accounts.
- Generate invoices, bills, and receipts for guests during checkout.
- Maintain proper float and hand over shift summaries to the next shift.

**4. Communication & Coordination**:

- Liaise with all departments (Housekeeping, Food & Beverage, Sales, Security) to ensure seamless service delivery.
- Maintain clear communication logs and handovers between shifts.

**5. Record Keeping & Reporting**:

- Maintain guest history, preferences, and feedback in the system.
- Prepare daily reports on arrivals, departures, occupancy, and guest feedback.
- Track lost & found items and maintain relevant logs.

**Key Skills & Competencies**:

- Excellent verbal and written communication
- Proficiency in MS Office and hotel management software (e.g., Exceed, Opera, or equivalent)
- Strong organizational and time-management skills
- Customer-centric attitude with problem-solving abilities
- Pleasant appearance and grooming
- Ability to multitask under pressure

**Educational Qualification**:

- Graduate/Diploma in Hospitality Management or related field

**Experience**:

- 1-3 years in a front office role in a resort or hotel preferred

(Freshers with exceptional communication and grooming may be considered)

**Working Conditions**:

- Rotational shifts including weekends and holidays
- Standing for extended periods during shift
- Required to wear the prescribed uniform and ID at all times

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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