Customer Service Executive

5 days ago

Gurgaon, India INSPERME CONSULTING Full time

**Company Name**: Insperme Consulting

**Company Location **Gurgaon

**Contact Name**: Ms. Jyoti Malik

**Contact Number**:
+91-XXXXXXXXXX

**Job Title **: Customer Service Executive

**No. of vacancies**: 1

**Job Type** : Full Time

**Requirement**: Insperme is growing and we are hiring a Customer Service Executive to help grow our client’s brand(s).

**Remuneration**: As per industry standards

**Role & Responsibility**:

- Respond to all queries from customers and drive relationship with them
- Increase sales through providing relevant information in a timely manner to customers/clients
- Manage all data in CRM system
- Update product information in company website/catalog
- Generating monthly reports for clients

**Qualifications**:

- 2-3 years of experience in similar profile with any ecommerce company
- Good command over English - verbal & written
- Business Writing ability
- Outgoing Nature, Ability to interact with people is a plus
- Basic Knowledge of all major social media platforms & internet
- Ability to work methodically and meet deadlines
- A keen eye for detail
- Problem-solving aptitude
- Graduate**Roles & Responsibilities**:

- Maintaining relationships with Trade & Business Partners
- Keep in touch with them to receive orders and follow up on collectibles
- Keep them informed about new products, services, schemes etc.
- Handling inquiries / complaints from Customers, targeting the satisfactory closure
- Gather customer feedback and share with Management
- MIS reporting and analytics

**Skills & Competencies***:

- Energetic, motivated and self driven
- Working knowledge of MS Office & Internet
- Good verbal & written communication skills
- Past Experience in similar role in a product distribution or sales driven company
- Graduate in any stream

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91
+91-XXXXXXXXXX

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