Customer Care Executive

5 hours ago

Barasat, India Need Eighty Two Forex and Travels Pvt. Ltd. Full time

**Job Title**:
Customer Care Executive

**Company**:
Need Eighty Two Forex and Travels Pvt. Ltd.

**Location**:
Barasat, Kolkata (On-site)

**Employment Type**:
Full-Time

**About the Company**

Need Eighty Two Forex and Travels Pvt. Ltd. is a fast-growing organization engaged in **Travel & Tourism, Forex, and Medical Tourism**. We specialize in **domestic & international tour packages**, **flight and train bookings**, **visa assistance**, **bus services**, and **medical tourism** solutions.

We are seeking a proactive and confident **Customer Care Executive**to handle inbound and outbound calls with our network of **travel agents**, ensuring smooth coordination, sales support, and strong relationship management.

**Role Overview**

**Key Responsibilities**
- Handle **inbound and outbound calls** with **travel agents** for business inquiries, bookings, and service updates.
- Promote and explain the company’s **tour packages, flight, train, visa, bus, and medical tourism services** to agents.
- Build and maintain **long-term relationships** with travel partners and ensure regular communication.
- Coordinate with internal departments (ticketing, visa, operations) for smooth service delivery.
- Follow up with agents for bookings, payments, and queries.
- Maintain **daily call logs and CRM records** of agent communication.
- Share promotional offers, new packages, and company updates with agents.
- Achieve **sales and call targets** through effective communication and relationship management.
- Provide feedback and market insights from agents to help improve company services.

**Required Skills & Qualifications**
- **Graduate / Higher Secondary** (any stream).
- **0-1 years of experience** in B2B telecalling, sales coordination, or agent relationship management (preferably in the travel industry).
- Excellent communication skills in **English, Hindi, and Bengali**.
- Good knowledge of **travel services** - flights, trains, tours, visas, and buses.
- Confident in handling B2B clients and maintaining professionalism.
- Strong interpersonal skills, patience, and a customer-focused approach.

**Perks & Benefits**
- Competitive **salary + performance incentives**.
- Opportunity to grow within a **fast-developing travel organization**.
- Exposure to **multi-sector travel services** and B2B network expansion.
- Supportive and collaborative work culture.

**How to Apply**

Send your updated CV to:
**“Application for Customer Care Executive - [Your Name]”**

**Job Types**: Full-time, Permanent

Pay: ₹6,000.00 - ₹8,000.00 per month

Ability to commute/relocate:

- Barasat, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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