Kyc Internal Sme

Job Title: KYC Internal SME
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction
- Take ownership on training the new joiners on process until accreditation.
- Resolve process queries within 24 hours and seek resolution from onshore if needed.
- Identify Process gaps and provide a strategic fix. Conduct refresher or remedial training based on error analysis for precious and current months.
- Attend regular calls with onshore SMEs to ensure clear process communication across teams and stakeholders.
- Collaborate with the team mangers to manage Escalations from RD/Outreach/Client and put controls in place to avoid future occurrence.
- Quarterly PKT to be conducted.
- Liaise with P&P team to ensure process changes are updated on timely basis.

What will you be doing?
- Teams Accreditation to be acquired within set timelines
- Ensure that cases are proactively reviewed using daily MI
- Ensure relevant portals (Siebel/Salesforce/Jetbridge/Jetbridge II) are kept accurately up to date and in a very timely fashion
- Ensure all key reports are updated weekly to ensure the true work position is identified
- Identify changes to processes and procedures to ensure that we are increasing efficiencies and liaise with SME to ensure changes are made
- Proactively communicate upwardly in relation to concerns and suggestions
- Set up review calls with Onshore SMEs and discuss on the blockers
- Teams RFT score maintained > 80% or greater than the teams average whichever is higher through the year. Stretched target of >90%.
- Perform RCAs for all the errors and proactively track and take corrective actions on issues. Identify trends & patterns and put controls in place to prevent future occurrence.
- Maintain 100% RFT on referrals to RAU and Outreach to FO/Client on requirements
- Facilitate data collection or adhoc reports and deliver with high standards
- Provide dedicated and robust specialist KYC expertise throughout the Refresh Process. Using expert KYC knowledge, communication, and problem-solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Clients, including a wide variety of specialist industry sectors and various unique projects
- Take responsibility for maintaining a high standard of accuracy during all stages of the Client review, working towards ‘right first time’ objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction. Proactively working towards deadlines to resolve complex and high priority cases and utilising strong communication skills to interact professionally with external and internal stakeholders
- Use expert KYC knowledge to analyse KYC information for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique projects

What we’re looking for:

- Data Analysis: Strong analytical skills are essential for interpreting data and drawing meaningful insights.
- Statistical Knowledge: Understanding statistical methods and tools for data analysis is crucial.
- Database Management: Proficiency in SQL or other database querying languages for extracting and processing large volume of data.
- Data Visualization: Ability to create clear and insightful visual representations of data using tools like Tableau, Power BI, or Excel.
- Reporting: Experience in generating regular reports and dashboards to communicate key findings to stakeholders.
- Problem-Solving: Adept at identifying trends, patterns, and anomalies in data to solve business problems.
- Attention to Detail: Precision in data analysis and reporting to ensure accuracy and reliability.
- Communication: Strong written and verbal communication skills to convey complex information to various stakeholders effectively.
- Domain Knowledge: Understanding of the industry or sector in which the company operates can provide context for data analysis and interpretation, preferably KYC knowledge
- Team Collaboration: Ability to work collaboratively with other team members, including business analysts, and managers.
- Continuous Learning: Willingness to stay updated on the latest tools, techniques, and trends in data analysis and business intelligence
- Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks wit