Customer Service Executive

2 weeks ago

Gomtinagar Lucknow Uttar Pradesh, India Vertex Global Full time

**Job Title: Customer Service Executive - International Voice & Chat Process**
**Location**: Lucknow (Work from Office)
**Company**: Elite Business Solution

**Job Type**: Full-time
**Education**: Undergraduate or Graduate

Elite Business Solution is hiring dynamic and customer-focused individuals to join our International Voice & Chat Process team. If you have excellent communication skills and are looking to build your career in the BPO industry, we want to hear from you.

**Responsibilities**:

- Handle international customer queries through voice and chat channels.
- Provide timely and accurate responses to ensure customer satisfaction.
- Maintain professionalism and empathy during all customer interactions.
- Adhere to company policies, processes, and performance targets.

**Eligibility Criteria**:

- Minimum qualification: Undergraduate (in any stream)
- Age: 18 - 35 years
- Good command of English (mandatory for international process)
- Willingness to work in rotational shifts, including night shifts
- Must be comfortable with a work-from-office setup in Lucknow

**Salary Details**:
**International Process (NA Region)**:

- NA Chat (Freshers/Experienced): ₹26,000 CTC
- NA Voice (Freshers): ₹28,000 CTC
- NA Voice (Experienced): ₹30,000 CTC

**Domestic Process (Limited Openings)**:

- English: ₹17,000 CTC
- Hindi: ₹15,000 CTC

**Work Conditions**:

- 5 days working with rotational week offs
- 24×7 shift environment (including night shifts for all genders)
- Female shifts generally scheduled between 9:00 PM to 6:00 AM
- No cab facility available
- 9.5 hours of shift including a 1-hour break
- No planned leaves allowed in the first 3 months
- 3 months of paid training followed by a certification process

**Hiring Process**:

- HR Interview
- Operations Interview
- Assessment (Versant/Communication-based)

**How to Apply**:

- Please mention “NA Process_Lucknow” while applying._


**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 6395866157

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