Front Office Executive

3 days ago

Bhopal Madhya Pradesh, India Togkart Full time

We are seeking a well-presented and customer-focused _Front Office Executive_ with excellent English proficiency and strong communication skills. The role involves handling guest interactions, managing reservations, and ensuring a smooth check-in/check-out experience, while maintaining the hotel’s professional image.

**Key Responsibilities**:

- Welcome guests warmly and assist with check-in and check-out procedures.
- Maintain accurate guest records and update the reservation system.
- Provide information about hotel services, facilities, and local attractions.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Coordinate with housekeeping and other departments for room readiness and guest requests.
- Manage billing, payments, and cash handling procedures.
- Maintain a clean and organized front desk area.

**Requirements**:

- Proven experience as a Front Office Executive/Receptionist in the hotel or hospitality industry.
- Excellent verbal and written communication skills in English.
- Professional appearance, positive attitude, and customer-oriented approach.
- Strong interpersonal and problem-solving skills.
- Ability to multitask and work under pressure.
- Proficiency in MS Office and hotel management software (preferred).
- Minimum qualification: Graduate in Hospitality/Hotel Management or equivalent.

Pay: ₹25,000.00 - ₹30,000.00 per month

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