Customer Support Executive

2 weeks ago

Gurgaon, India Vardhman Textiles Limited Full time

Job Brief We are looking for a Ticketing Executive, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services. ResponsibilitiesPlanning and selling transportations, accommodations, insurance and other travel servicesCooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodationsProviding relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers.Plan and sell transportations, accommodations, insurance and other travel servicesCooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellersBook transportation, make hotel reservations and collect payment/feesUse promotional techniques and prepare promotional materials to sell itinerary tour packagesDeal with occurring travel problems, complaints or refundsAttend travel seminars to remain updated with tourism trendsEnter data into our software and maintain client filesNetwork with tour operatorsMaintain statistical and financial recordsMeet profit and sales targets Requirements and SkillsProven work experience as a Travel AgentExcellent knowledge of computer reservations systems, GDS systems and e-travelling.Must have certificate of Amadeus or familiar the commands of AmadeusFluency in English; multilingualism is a plusStrong sales skills and commercial awarenessAbility to interact, communicate and negotiate effectivelySound knowledge of domestic and international travel trendsDegree in Hospitality, Travel, Tourism, Business or relevant fieldPersonal travel experience will be considered an advantage

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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