Chat Support Executive

**Job Title: Part-Time Sales Representative (Chat-Based)**

**Location**: Remote

**Job Type**: Part-time
**Salary**: Hourly/Commission-based

**Company Overview**:
We are a dynamic and rapidly growing company looking for an enthusiastic and driven Part-Time Sales Representative to join our remote sales team. Our company specializes in delivering high-quality products and services to a wide range of customers. As we expand, we are seeking a motivated individual to help us generate sales and build lasting relationships with potential clients through live chat.

The Part-Time Sales Representative (Chat-Based) will be responsible for engaging with potential customers via live chat platforms, providing them with information about our products and services, addressing their inquiries, and guiding them toward making a purchase. This role is ideal for someone who is tech-savvy, has excellent communication skills, and is passionate about sales.

**Key Responsibilities**:

- **Customer Interaction**:

- Engage with website visitors, leads, and existing customers via live chat in a timely, professional, and friendly manner.
- Respond to inquiries about product features, pricing, and services with detailed, accurate, and helpful information.
- Provide personalized recommendations based on customers’ needs, preferences, and behaviors.
- **Lead Qualification & Conversion**:

- Qualify leads by identifying their interests and understanding their pain points.
- Guide prospects through the sales funnel by explaining product benefits, overcoming objections, and leading them toward a purchasing decision.
- Actively follow up with potential clients who have shown interest but haven’t yet made a purchase.
- **Sales Goals & Performance**:

- Meet or exceed sales targets set by the company, contributing to the growth of revenue and market share.
- Maintain accurate records of all chat interactions, leads, and sales activities within the company’s CRM system.
- **Customer Support**:

- Provide post-sale support by answering follow-up questions and helping with the order process if necessary.
- Address any customer concerns or issues professionally and escalate to the appropriate department if needed.
- **Collaboration & Reporting**:

- Collaborate with the marketing and sales teams to share insights on customer preferences, market trends, and areas of improvement.
- Report on sales performance, key metrics, and customer feedback regularly to management.
- **Training & Continuous Improvement**:

- Participate in ongoing training and development programs to stay updated on product knowledge and sales techniques.
- Suggest process improvements or new tools that could enhance the efficiency of the sales process.

**Required Qualifications**:

- **Experience**:

- Previous experience in sales, customer service, or telemarketing is preferred but not required.
- Experience using live chat platforms, CRMs, or other sales tools is a plus.
- **Skills**:

- Excellent written communication skills with the ability to engage and persuade customers.
- Strong multitasking skills with the ability to handle multiple conversations simultaneously.
- Basic technical proficiency, with the ability to navigate various sales platforms and tools.
- Ability to work independently, be self-motivated, and manage time effectively in a remote environment.
- **Attributes**:

- Outgoing, approachable, and able to build rapport with customers quickly.
- Goal-oriented, with a strong desire to meet and exceed sales targets.
- Detail-oriented with the ability to handle complex product queries and explain features clearly.
- Strong problem-solving skills and the ability to address customer concerns professionally.

**Working Hours**:

- Part-time schedule with flexibility to work during weekdays and weekends.
- Hours typically range from 15 to 25 hours per week, with potential for additional hours during peak seasons.

**Benefits**:

- Competitive hourly wage with performance-based commission.
- Flexible work schedule and remote work opportunities.
- Opportunity for growth and advancement within the sales team.
- Access to company resources and ongoing training programs to enhance your skills.

**How to Apply**:
**Equal Opportunity Employer**:
Our company is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply. We are committed to creating an inclusive environment for all employees.

This job description is designed to offer a clear overview of the expectations and responsibilities for a Part-Time Sales Representative working in a remote, chat-based role. It focuses on the skills and experiences that will ensure success in engaging with potential customers and driving sales effectively.

Pay: ₹8,804.40 - ₹26,718.84 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Locatio