Product Support Supervisor

2 weeks ago


Bengaluru Karnataka, India Oracle Full time

Deliver consistent and timely training, guidance and feedback to encourage associate success. You will provide input on staffing and performance decisions for direct reports. You will supervise a team associates.

Career Level - M1

You will be responsible to seek to understand disagreements, ensure all perspectives are heard, and facilitate a plan for resolution. You will be responsible to delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. You will be responsible to identify associates and team priorities based on business direction and adjust when needed. You will be responsible to lead by example and share knowledge and experiences with associates and the team. You will also be responsible to create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments. You will be responsible to provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development. You will also be responsible to identify the right talent to achieve the desired results. You will be responsible to promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

**Basic Qualifications**:
At least 5 years total combined related work experience and completed higher education, including:
At least 2 years of Product/technical support work experience
At least 4 years of additional work experience directly related to the duties of the job and/or completed higher education, including:Bachelor's Degree or High School Diploma

**Preferred Qualifications**:
At least 1 year of people management, matrix management, project management, or other indirect leadership work experience.
Bachelor's degree or equivalent relevant work experience
Good to have team handling experience Troubleshooting, Incident Management, Change Management, Problem management with service KPIs and client support or client-facing experience will be an added advantage
Experience working in Cerner Millennium will be an added advantage

**Expectations**:
Perform other responsibilities as assigned. Willing to work in Shift timings - 5.30pm to 2.30am IST.
Should have excellent communication and problem solving skills



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