International Customer Service Representative

1 week ago

Gurugram Haryana, India CHOCONOVA Full time

Job Description: Customer Service (US Shift)
- BPO

Key Responsibilities:
2. Who can handle feedback calls & do complaint handling by resolving customer complaints brought to your attention within the time limits.

3. Managing orders and ensuring their prompt delivery.

4. Providing customers with clear instructions to resolve issues.

5. Rerouting customer calls to other departments when advanced solutions are needed.

6. Customer orientation & ability to respond different types of customers.

8. Respond to customer inquiries, based on customer needs, recommend appropriate technical solutions promptly, ensuring high levels of customer satisfaction.

**Requirements**:

- Prior 2.5 Years proven experience of Customer Service(Voice) in US International process.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and establish trust with customers.

**Shift Timings
- US Shift**

**(8:30 PM-5:30 AM)**

**Job Location - Gurgaon, Sec 28**

**Need Immediate Joiner**

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9870466288

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