Service Level Agreement

3 days ago


Chennai Tamil Nadu, India Hitachi Full time

**Location**:
Chennai, Tamil Nadu, India

**Job ID**:
R0108088

**Date Posted**:
2025-10-22

**Company Name**:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

**Profession (Job Category)**:
Engineering & Science

**Job Schedule**:
Full time

**Remote**:
No

**The opportunity**:
**How you’ll make an impact**:

- Assist the Service Delivery Manager/ Service Project Manager in monitoring Service Level Agreements to ensure deliverables are met.
- Troubleshoot and resolve technical issues related to Substation Automation Systems and IEC 61850.
- Collaborate with clients to resolve any issues and guarantee their satisfaction with our services.
- Develop and maintain documentation related to SLAs and support processes.
- Collaborate with internal teams to improve support processes and procedures.
- Participate in on-call rotation to provide 24/7 support to customers.
- Proactively report challenges and areas of improvement to the Service Delivery Manager/ Service Project Manager.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your Background**:

- B.E/B.TECH - Electronics & Communication / Instrumentation & Control / Electrical.
- Minimum 2-7 years' experience in Substation automation system.
- Substation automation protocols and communication systems.
- Knowledge on Hitachi Energy (ABB) Substation Automation & Engineering software’s such as IET, Microscada, PCM, RTU etc.
- Knowledge on other manufacturer substation Automation software’s.
- Knowledge on communication protocol - IEC 61850, IEC 60870 - 5-101, 103, 104, LON, SPA, DPN3, Modbus etc
- Knowledge on SCADA testing and validation - Knowledge on various Protocol simulators.
- Knowledge on SCIL, VB Scripts, PLC and Structured text.



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