Chat Support Executive

4 days ago

Mumbai Maharashtra, India Baba Shri Chand Ji Enterprises Full time

**Salary: 12 - 24 months - 3,10,000 In-hand: 24,000,**

**25-36 months - 3,40,000 In-hand 26,000,**

**36 months - 3,70,000 In-hand 28,000,**

**Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute**

**Must be able to draft responses independently as template responses are to be used selectively**

**Identify & escalate probable escalations or sensitive issues for faster resolution**

**Good command over spoken Hindi, should be able read and comprehend consumer complaints**

**Able to work in fast-paced energy, flexible and should be able to handle work load**

**Strong Customer centric service attitude Knowledge of MS - Excel & basic formula knowledge.**

**Must have Banking Knowledge**

**Must be from BFSI/banking/Insurance background.**

**Communications should be excellent.**

**Should have knowledge for CIBIL, banking terminologies. Excellent Communication in English/ Hindi**

**Location: Chandivali/ Mumbai**

**For more details call/WhatsApp
+917889267493
**Job Types**: Full-time, Permanent

**Salary**: ₹24,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Banking: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Mumbai Suburban, Maharashtra (required)

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

Work Location: In person

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