Sm-om

2 days ago

Noida Uttar Pradesh, India Genpact Full time

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- You’re responsible for Order Management in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution._
- Responsibilities_
- _Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations._
- _Deliver on SLA’s and other dedications made to clients. Ensure right people management._
- _Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes._
- _Drive operational levers to ensure financial commitments are met._
- Qualifications_
- Minimum qualifications_
- _Graduate (any stream)_
- _Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model._
- _Consistent record of leading a team of 30+ FTE in an outsourced environment_
- _Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients._
- Preferred Qualifications_
- _Exposure to SAP desirable_
- _Passport ready - willing to travel_

**_
Job_**_Senior Manager_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 26, 2024, 4:43:20 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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