SMS Account Manager
7 days ago
Job Title: A2P SMS Account Manager
Location: Noida, Uttar Pradesh
Website :-
Role Overview:
We seek an experienced A2P SMS Account Manager to manage client relationships, optimize service delivery, and drive revenue growth.
Key Responsibilities:
•
Account Management
: Manage and nurture relationships with existing clients, ensuring client satisfaction and retention.
•
Revenue Growth:
Identify upselling and cross-selling opportunities within the existing client base.
•
Client Onboarding:
Assist new clients with onboarding, technical integration, and initial setup of A2P SMS services.
•
Traffic Monitoring:
Monitor SMS traffic, troubleshoot delivery issues, and ensure high-quality service delivery.
•
Technical Collaboration:
Collaborate with technical teams to resolve client issues, optimize routing, and ensure compliance with industry standards.
•
Reporting:
Provide regular updates to clients on campaign performance, usage statistics, and delivery rates.
•
Market Research:
Stay updated with industry trends, competitive offerings, and regulatory requirements.
•
Contract Negotiation:
Negotiate service agreements and renewals with clients, ensuring mutually beneficial outcomes.
•
Customer Support:
Act as the primary point of contact for clients, resolving their queries in a timely and efficient manner.
Qualifications:-
• Bachelor's degree in business, Marketing, IT, or related fields.
• Experience in A2P SMS/telecom account management.
• Knowledge of SMS platforms, APIs, and protocols like SMPP and HTTP.
• Strong communication, analytical, and negotiation skills.
Familiarity with DLT regulations and international SMS routing is a plus.
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