SMS Account Manager

6 days ago

Noida, Uttar Pradesh, India LMS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: A2P SMS Account Manager

Location: Noida, Uttar Pradesh

Website :-

Role Overview:

We seek an experienced A2P SMS Account Manager to manage client relationships, optimize service delivery, and drive revenue growth.

Key Responsibilities:


•
Account Management
: Manage and nurture relationships with existing clients, ensuring client satisfaction and retention.


•
Revenue Growth:
Identify upselling and cross-selling opportunities within the existing client base.


•
Client Onboarding:
Assist new clients with onboarding, technical integration, and initial setup of A2P SMS services.


•
Traffic Monitoring:
Monitor SMS traffic, troubleshoot delivery issues, and ensure high-quality service delivery.


•
Technical Collaboration:
Collaborate with technical teams to resolve client issues, optimize routing, and ensure compliance with industry standards.


•
Reporting:
Provide regular updates to clients on campaign performance, usage statistics, and delivery rates.


•
Market Research:
Stay updated with industry trends, competitive offerings, and regulatory requirements.


•
Contract Negotiation:
Negotiate service agreements and renewals with clients, ensuring mutually beneficial outcomes.


•
Customer Support:
Act as the primary point of contact for clients, resolving their queries in a timely and efficient manner.

Qualifications:-


• Bachelor's degree in business, Marketing, IT, or related fields.


• Experience in A2P SMS/telecom account management.


• Knowledge of SMS platforms, APIs, and protocols like SMPP and HTTP.


• Strong communication, analytical, and negotiation skills.

Familiarity with DLT regulations and international SMS routing is a plus.

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