Associate Solution Support Enginee

4 days ago

Bengaluru, India SAP Full time

**We help the world run better**

**What you'll do**:
The primary function of the SAP Ariba Support Engineer is to provide dependable and timely resolution for complex software issues related Ariba solutions. The Technical Support Engineer must possess a strong focus on customer service and communication resulting in an exceptional user experience and utilize knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution.
- Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
- Ability to understand the priority and be able to deliver world class customer experience.
- Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
- Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions.

**What you bring**:
Experience in Support, Software Development, or IT.

Experience in one or more:

- ABAP debugging
- Experience in SAP ERP (IDOC, RFC), SAP PI.
- Fiddler r Soap UI
- Exposure to APIs, Web Services and XML
- Writing SQL queries
- Knowledge on SD, MM
- Knowledge of business processes & transactions such as purchase orders, invoices, catalogues & punch-out catalogues, reconciliation process, vendor management, contracts, sourcing and supply chain
- Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally.

**Meet your team**:
The SAP Ariba CIG team has two teams that are based out of India and US. SAP Ariba CIG enabled by SAP Integration Suite gives customer a simple & fastest way to connect back-end systems with SAP Cloud Applications without multiple adapters.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 361253 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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