Tellecaller

1 week ago

Thiruvananthapuram Kerala, India SANTINNI BRIDAL STORE Full time

**Customer Communication**:
**Key Responsibilities**:

- Answer incoming phone calls and respond to customer inquiries professionally.
- Handle WhatsApp, Instagram, and other online message inquiries promptly and accurately.
- Provide detailed information about products, prices, availability, and ongoing promotions.

**Language Skills**:

- Communicate fluently in **English**, **Malayalam**, and **Hindi** with customers.
- Understand customer needs and provide personalized support based on language preference.

**Lead Management & Follow-up**:

- Maintain a database of leads and potential customers.
- Follow up on customer queries and ensure timely updates.
- Encourage customers to visit the boutique or place online orders.

**Sales Support**:

- Assist in converting inquiries into sales by explaining product features and offers.
- Coordinate with the sales and floor teams for order confirmations and product availability.

**Customer Relationship Management**:

- Build and maintain strong relationships with customers for repeat business.
- Collect feedback and escalate any serious complaints to the management team.

**Administrative Support**:

- Maintain call records, update CRM systems (if applicable), and prepare simple daily reports.
- Assist with appointment bookings for in-store visits or virtual consultations.

**Requirements**:

- Excellent spoken and written communication skills in **English, Malayalam, and Hindi**.
- Good telephone etiquette and a friendly, professional attitude.
- Basic knowledge of boutique fashion trends is an advantage.
- Familiarity with WhatsApp Business, Instagram messaging, and other online communication tools.
- Ability to multitask and manage time efficiently.

**Contact info**:

- **Address**: 25/1947, Opp TPM Church, Plamood Charachira Road, Po, Kowdiar, Thiruvananthapuram, Kerala 695003
- **Phone**: +91 85470 73169

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi, English, Malayalam (preferred)

Work Location: In person

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