Customer Support Executive

4 days ago

Mumbai Maharashtra, India Precise Infotech Solution Full time

**Job Title**: International Customer Support Executive

**Location**:Thane West Mumbai
**Work Mode**: Work from Office
**Shift Timing**: Rotational shifts (including night shifts) / 24x7 support environment

**Responsibilities**:

- Provide accurate information and resolve customer queries related to products, services, and policies.
- Troubleshoot technical or non-technical issues efficiently.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions and update CRM systems.
- Escalate unresolved issues to the appropriate internal teams.
- Ensure first-call resolution (FCR) and meet customer satisfaction (CSAT) targets.
- Adhere to process compliance, quality standards, and service level agreements (SLAs).

**Key Skills & Requirements**:

- Excellent communication skills in English (verbal & written).
- Strong problem-solving and interpersonal skills.
- Ability to work in a fast-paced, dynamic international environment.
- Comfortable with rotational shifts & offs (24/7 work environment).
- Basic knowledge of MS Office & CRM tools is an advantage.
- Prior experience in international voice/non-voice process will be preferred.

**Benefits**:

- Attractive salary package + performance incentives.
- Opportunity to work with international clients and develop global communication skills.
- Career growth and internal job posting opportunities.
- Health insurance / transport facilities (as per company policy).

**Job Types**: Full-time, Fresher, Walk-In

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Are u available for walk in interview in Thane location ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Mumbai, Maharashtra (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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