Opd Coordinator

5 days ago


Kasarvadavali Thane Maharashtra, India Tieten Medicity Hospital Full time

**Key Responsibilities**:

- Manage daily operations of the OPD including patient registration, scheduling, and flow.
- Coordinate with consultants, nursing staff, and other departments to ensure timely consultation and diagnostics.
- Supervise OPD reception staff, guide Patient Care Executives (PCEs), and ensure adherence to standard procedures.
- Maintain patient appointment schedules and follow-ups through hospital systems.
- Handle patient queries, complaints, and grievances with a customer service approach.
- Ensure the OPD area is clean, organized, and fully equipped at all times.
- Maintain accurate and complete records of patient visits, prescriptions, billing, and reports.
- Assist in the implementation of hospital policies and quality initiatives.
- Generate daily, weekly, and monthly OPD reports for management.
- Coordinate with the IT team for any system or software issues in the OPD area.
- Train and support new staff in OPD protocols and procedures.

**Qualifications & Skills**:

- Graduate in any discipline (Preferred: BHA/BBA in Healthcare Management).
- Minimum 2-3 years of experience in a hospital OPD setting.
- Excellent communication and interpersonal skills.
- Good command over English, Hindi, and Marathi.
- Computer proficiency with MS Office and Hospital Management Software (HMS).
- Strong organizational and multitasking abilities.
- Ability to handle high-pressure situations and patient concerns tactfully.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Work Location: In person


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