Provana Is Looking for Collections Trainer for

Hi Job Seeker **Position Title**:Collection Trainer** **Band**:Team Leader** **Location**:Noida** **Reports to**:Manager Training** **Shift**:Flexible as per the business requirements** Were excited you've considered to Be More with **Provana India** from Customer Interactions to Product Support, well help you reach, stretch, and realize your potential. **Grow More** with your own customized career path. **Learn More** with award-winning training. **Earn More** with industry-leading compensation. And **Care More** in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Lets get started **Job Summary**: Responsible for updating, enhancing, and producing training materials, identifying, recommending, and administering ongoing/new training in alignment with call Centre customer service philosophy and business needs **Responsibilities**: **Collection trainer** will be responsible for developing the knowledge and skills of a company's workforce. They ensure that company has a workforce that can meet its current and future business objectives and deliver quality products and services that meet customers needs. By developing skills and helping individuals reach their potential, trainers help to build employee satisfaction, making it easier for companies to attract and retain a quality workforce. - Partners with department leaders to identify training needs for new hires and existing employees - Partners with management team to keep appropriate personnel appraised on ever changing policies and procedures to ensure a consistent customer experience. - Conducts new hire classes on a regular basis, including the preparation of all training materials and facilities associated with each class. - Conducts recurrent training classes, meetings, and seminars during times of policy, procedure, and/or protocol updates. - Modifies teaching style to accommodate the many different learning techniques that may present in new hires and current employees. (i.e., Role Playing exercises, Simulations, Team Exercises, Group Discussion, Videos, and/or Lectures). - Working with internal Quality Assurance teams to conduct informal/formal training needs assessments, identify training gaps, and drive improvements to training curriculum and/or delivery. - Creating, implementing, and maintaining training materials required for the development of product knowledge, process awareness, system expertise, and call handling skills. - Identifies and implements new practices and processes that are “best in field". - Exchanges knowledge and information with other Provana facilities to ensure best practices are shared throughout the Provana India organization. - Ensures 100% adherence to all company policies and procedures (i.e., Security, Health, Safety and Quality). - Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to Provana or customer specific. - Interprets a variety of instructions furnished in written, oral, diagram or schedule form. - Understands and embraces the business and call Centre operations strategic direction. - Performs other duties as assigned. **Skills Requirements**: -** - Minimum qualification required Graduation in any stream with good experience of collection industry. Regards, Team HR|| Provana India - Key Skills - TrainingCollections Education - UG:_Any Graduate **Company Profile**: Provana Provana India is a SAAS based organization, and develop product for software organization. Provana's approach is built on distinguished BPM services and innovative technology that combine decades of industry-specific experience with leading-edge functionality to maximize insight, streamline efficiency, and boost profitability. - Company Info - X - Contact Company:_Provana - Address:_32,,,Block A, Sector-2 of Phase-1,Noida, NOIDA, Uttar Pradesh, India **Salary**: 5,00,000 - 8,00,000 P.A. Industry: BPO / Call Centre Functional Area: Customer Success, Service & Operations Role Category: Voice / Blended Role: Collections Employment Type: Full Time, Permanent