Front Office Executive

6 days ago

New Delhi, India IHCL Full time

Job Responsibilities

**Front Office Executive**

**Reports to -Front Office Manager**

**Responsible for - Front Office Department**

**Responsibilities**
- To have detailed information regarding arrivals and room requirements
- To have up to date information on daily room occupancy
- To up sell premium rooms
- To ensure both brand and experience standards are being adhered to
- To keep checks on various costs based on budgets
- To allocate rooms to all arriving guests
- To maintain up-to date information on room rates, current promotions, offers and packages
- To maintain all guest folios in the manner instructed and type out necessary guest details into the system
- To adhere to strict grooming and hygiene standards - Handling Check-in and Check-outs
- Handling group bookings and check-ins and check-outs.
- To maintain a physical count of all room keys in each shift
- To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.
- In case the guest avails of a package offer get the required documents (ticket/voucher).
- For a walk in guest, informs the duty manager and the security while checking in the guest.
- For a foreign guest, takes down the passport details and returns the passport back to them
- To co-ordinate with airport reps in movement of airport coaches
- To ensure departure calls are done as scheduled
- To ensure welcome experience target scores are achieved during check-in’s
- To ensure availability of welcome amenities
- To ensure personalized luggage tags are received by 11am
- To achieve check-out experience as per GSTS targets
- Guest interaction at check I/O to get valuable guest feedback.
- Keep the keys and personal stationary ready to facilitate express check-in.
- Any other responsibilities assign to you from time to time

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