Credit and Dispatch Representative

3 days ago

Chennai Tamil Nadu, India Meritus AI Learning Experiences Private Limited Full time

Experience : Fresher

Location : Chennai

Preferred Qualification : BCom, Bsc or any Bachelors Degree

Roles & Responsiblities

**Credit & Dispatch Manager - Roles and Responsibilities**

**1. Credit Management Responsibilities**
- Develop and implement credit policies, ensuring alignment with company objectives.
- Define customer credit limits and payment terms in line with business and risk appetite.
- Monitor outstanding receivables, track overdue accounts, and ensure timely collections.
- Negotiate repayment plans or escalate accounts to legal for recovery where needed.
- Prepare and present credit risk reports, including DSO, overdue percentage, and bad debt ratio.
- Collaborate with sales and finance teams to balance credit risk and business growth.

**2. Dispatch & Logistics Responsibilities**
- Coordinate with sales, warehouse, and logistics teams for timely dispatch of goods.
- Verify that dispatches are aligned with approved credit limits and payment status.
- Ensure accurate documentation for each dispatch (invoices, delivery challans, e-way bills, etc.).
- Monitor and track shipments to ensure on-time delivery to customers.
- Resolve dispatch-related issues such as delays, shortages, or damages.
- Optimize dispatch planning to reduce logistics costs and improve efficiency.
- Maintain strong coordination between credit control and dispatch to prevent releasing goods to high-risk/overdue customers.

**3. Risk & Compliance**
- Ensure dispatches are blocked/held for customers exceeding credit limits or defaulting.
- Enforce company policies to prevent financial and operational risks.
- Ensure compliance with taxation, invoicing, and statutory requirements in dispatch operations.

**4. Team & Stakeholder Coordination**
- Supervise and train credit control and dispatch teams.
- Act as a liaison between sales, finance, warehouse, and logistics for smooth order-to-cash cycle.
- Provide clear reporting to senior management on credit exposure, collections, and dispatch performance.

**Summary**:
A **Credit & Dispatch Manager** safeguards the company’s financial interests by controlling credit risk **and** ensures smooth customer service by coordinating timely, accurate, and compliant dispatch of goods.

Expected Start Date: 06/10/2025

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